Desktop Support Specialist

Position: Deskside Support Engineer Location: Mogi das Cruzes, São Paulo (SP), Brazil Employment Type: Full-Time

Job Description: We are seeking a skilled

Deskside Support

with 3–5 years of experience in IT infrastructure support. The role involves handling

basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools

. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both

technical knowledge

and the ability to communicate effectively with remote teams. Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed • Basics knowledge / understanding of assigning switch ports to specific VLANs • Patch phone ports to switch as needed • Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) • Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required • Good to have understanding of any Data Center Infrastructure Management Application • A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain • Basic Knowledge of Monitoring tools such as Solarwinds, etc… • Networking and Operating System basics • Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting • Basic knowledge about Hardware like Servers, Storage devices • Knowledge to understand Monitoring Tool outcome • Basic knowledge of ITSM tool preferably ServiceNow • Basic knowledge Backup technologies preferably EMC Avamar • Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux • Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server • Experience in SLA base environment • Knowledge on Server Performance monitoring preferred