BPO Vendor Manager

About Appen:

Appen is a global market leader in data for the AI Lifecycle. With 30 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems.

Our expertise includes a global crowd of more than 1 million skilled contractors who speak over 500 languages, in over 200 countries, as well as our advanced AI data platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally.

Responsibilities:

Overall responsible for the expansion and operation of Appen (BPO resources). Develop long-term and short-term resource procurement strategies based on local and regional data service business needs and market trends (data annotation/collection/translation/on-site services, etc.), including BPO vendor selection, contract management, cost control, etc. BPO Management: To drive the expansion, evaluation, negotiation, and relationship maintenance of BPO vendor in local and adjacent regions, ensuring compliance with the company’s admission standards. Collect and analyze data, and regularly report resource sourcing progress (including achievements and risks) to the Leader, providing support for decision-making. Assist Leaders in Brazil/China for new office selection, new office establishment, contract signing, construction, routine procurement, and other related tasks. Cross-departmental collaboration: Work closely with horizontal functions such as Project Management, Legal, and Finance to ensure smooth business operations.

Requirements:

CV is required to submit by English. Native Portuguese speaker; business-level proficiency in Spanish and English. Bachelor’s degree or above. At least 3 or 4 years of relevant work experience, familiar with the data services industry. Candidates with experience in setting-up new offices are preferred. Strong presentation skills, excellent communication, and outstanding negotiation abilities. Ability to work under pressure and effectively handle various unexpected situations.