Technical Support Engineer (Data Focused)
Jobtome
Company & Product
Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.
About Role and Team:
As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.
Responsibilities:
● Investigate technical problems and diagnose root causes in Linux and Windows servers
● Develop, design, and propose solutions to meet the technological and business needs of customers (e.G. workarounds for product issues and additional features)
● Manage critical issues that impact customer's business
● Work with R&D and Product teams to meet customer requirements and improve our product
● Present complex technical information about the product to the customers
● Take part in the creation and maintenance of our knowledge-based and community
● Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents
Work Hours: US East business hours.
Main Skills (What You've Already Accomplished...So Far):
● You already experienced with supporting complex product infrastructure and applications
● You have experience with troubleshooting web applications
● You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level
● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas
● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana
● You are familiar with cloud infrastructure AWS
● You have experience in communication with English-speaking customers
Nice to have:
● Web development background and/or programming familiarity ( specifically Python)
● Experience with NoSQL databases such as MongoDB or Hadoop
● Experience with RestAPI
- ...customers to connect multiple data sources (e.G., Excel,... .... The product supports both SaaS and on-prem deployments. Support is organized into 4 pods... ...and Team: As a Technical Support Engineer you will work with leading... ...structure. This shift focuses on driving a...
- ...About Theta Data Theta Data is a pioneering data company specializing... ...financial markets. With a focus on speed and broad data... ...and serve at scale. We take engineering seriously. The Role We're hiring a Technical Support Engineer to be the front line of the customer...
- ...people around the world are supported by a full spectrum of... ...system offers emotional support, guidance, therapy, and medication... ...for a Senior Software Engineer (Fullstack with Flutter focus) to support our Employer... ...and write RFCs and technical specifications to solve technical...
- ...collaborative environment We are looking for a Support Engineer . In this role, you will: Collaborate... ..., including system unavailability and data integrity problems, and propose... ...compliance tracking. PleaseReview: Serve as a technical point of contact for both standalone...
- ...Work-life balance is part of our DNA. We focus on win-win-win relationships, defining... ...College degree in Computer Science, IT Engineering, or similar; Proven experience as an EasyVista... ...to relocate to Portugal with our support. What we expect from you Will to exceed...
- ...Junior Customer Support Analyst (Technical Support) About the Opportunity We are looking for a Customer Support Specialist to join a global... ...helping customers, and working closely with product and engineering teams in a fast-paced environment. The ideal candidate...
- ...Data Engineer Brazil Data Analyst II Important Information Location... ...complex data structures into actionable technical insights with a specific focus on Snowflake and SQL queries. You... ...datasets within the Data Lake to support feature development, ensuring...
- ...contract, permanent or project management based resources. Title: Data Engineer Location : Remote from anywhere in Brazil as long as... ...Engineering side of things. We have a lot of pipelines that we support and the ideal candidate would be working along with helping...
- ...We are looking for Mid-Level Data Enginee r who wants to learn and... ...efficiently handle large volumes of data and support various data processing workflow s.... ...timeline s;Mentor and provide technical guidance to junior data engineers, fostering their growth and...
- ...environment. We are looking for a Senior Data Engineer. We are looking for an experienced... ...scalable data platforms and pipelines, supporting enterprise analytics, BI, and advanced... .... Integrate diverse data sources to support analytics and AI initiatives ....
- Role Summary The Lead AWS Data Engineer provides technical leadership and hands‑on execution for enterprise... ...cloud‑native data architectures supporting mission‑critical financial, advisor... ...the design, development, and support of cloud‑native data pipelines usin...
- ...environment. We are looking for a Data Engineer Senior (Data Backbone) . In this... ...best practices for data solutions Drive technical excellence across data platforms and tools... ...to ensure alignment with project goals Support code reviews, technical discussions,...
- ...collaborative environment. We are looking for a Senior Data Engineer (API). We are looking for a highly skilled Senior Data... ...AWS, or GCP . Strong communication skills with business and technical stakeholders. Scripting experience (JavaScript, PowerShell,...
- ...pillars that distinguish us and enable us to support companies in building technological... ...? At least 3 years of experience as a Data Engineer; Experience designing, developing, and... ...Academy, designed for your development: technical and behavioural training (in-class and...
- ...vocabularies Run CLI-based workflows to upload metadata and processed data into databases Write SQL, shell, and Python scripts to validate... ...Coordinate with scientists, bioinformaticians, and data engineers to ensure metadata quality and usability Mandatory Skills...
- ...collaborating with US clients. We offer: 100% Remote Work $20 USD per hour Working only 40 hours per week Title: Functional Technical Support with EDI experience Key Responsibilities Resolve application functional and logical issues Provide end-user support and...
- Opportunity – Data Engineer (Senior) | Brazil | Remote Hi everyone,... ...Engineer to join a global project supporting a leading multinational... ...data solutions that support decision-making and advanced... ...Ability to collaborate with both technical and non-technical stakeholders...
- Lead System Support Engineer - CREQ195578 Description Candidate should have hands on experience in handling windows/MAC OS and laptops Hands on experience in rolling out windows updates. Should have experience in handling IT incidents and service requests organization...
- ...Descrição da vaga Buscamos um(a) profissional com experiência em plataformas analíticas modernas, especialmente Databricks e Azure Data Lake, para atuar na construção, governança e sustentação de ambientes de consumo analítico corporativo. A pessoa será responsável...
- Descrição da vaga Estamos em busca de um(a) Engenheiro(a) de Dados Sênior para atuar no desenvolvimento, evolução e sustentação de pipelines de dados em ambientes cloud modernos. Essa pessoa terá papel estratégico na construção de soluções escaláveis, confiáveis...
- ...Technology team is looking for a Senior Software Engineer II to join our international Measurement... ...considers themselves among the highly technical and likes to push the limits of their... ...framework, microservices Background in data analytics tools such as Spark, Hive,...
- ...professionals and the people leaders they support. To support our fast-growing... ...Responsibilities: Provide technical support for web-based platform,... ...and managing organizational data Investigate and resolve support tickets with a focus on timely, thoughtful...
- ...Responsabilidades e atribuições Projetar, desenvolver e sustentar pipelines de dados escaláveis com foco em ingestão via CDC (Change Data Capture) utilizando Oracle GoldenGate; Configurar e administrar replicações de dados em tempo real e quase tempo real entre...
- ...through industry-leading capabilities focused on Digital, Engineering and Cloud. The driving force... ...themselves. Roles & Responsibilities Support Salesforce users as necessary to set... ...evolves, including automated notifications Data Governance, enforce already defined...
- ...seeking a full-time, remote Scrum Master & Technical Project Manager with 3+ years of... ...execution, and coordinate delivery across engineering, data, and product teams. Cart is a fast-... ...paced, dynamic team environment. We are focused on providing world-class remote resources...
$ 3.000
Mobile Engineer (React + React Native) LATAM | Remote... ...and analyze real estate data. Their platform serves... ...while helping shape the technical direction of a growing... ...mobile platforms with a focus on usability,... ...maintain automated tests to support long-term application stability...- ...is the market-leading data and analytics firm. We... ...skills in an environment focused on ownership, respect,... ...-class outputs with a focus on accuracy, client... ...functionally with Research, Engineering, and other teams —... ..., and develop technical solutions that streamline...
- ...work with high-volume operational data and need clear, trusted... ...decisions. About the Role The Technical Project Manager will work closely with engineering and collaborate with client experience... ...are clearly documented. Support launch planning, testing coordination...
- ...Application Portfolio Management (APM) & Data Quality Engineer. The role focuses on ongoing APM data maintenance in... .../service owners, and tracking technical debt indicators and remediation progress... ...materials; Maintain and support the APM website as a central platform...
- ...innovation, our teams implement data, technology, and AI to... ..., evidence, and supporting materials to address... ...enrichment of vendor data to support continuous improvement.... ...data governance. Technical / Functional... ...and integrity, customer focus, and innovation. Furthermore...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Technical Support Engineer (Data Focused). Seja o primeiro a se candidatar!
