Account Manager

Account Manager - Detalhes da Vaga. ● 000 - 4. ●000 USDWhat we need you to tackle3–6 years of experience in Account Management, Customer Success, or other client-facing roles, preferably within B2B SaaS, MarTech, Digital Marketing, or SEO. ● Experience managing multiple client accounts and engaging with senior or enterprise stakeholders. ● Strong communication, relationship management, and problem-solving skills. ● Ability to quickly learn technical products and collaborate effectively with Product and Engineering teams. ● Familiarity with SEO/GEO, LLMs, or AI Search is a strong plus. ● Self-driven, highly organized, and comfortable working in a fast-paced, startup environment. ●Non-negotiable hard skillsChannel Account ManagementEnterprise Sales ManagementBusiness ManagementLarge Language Model (LLM)Account ManagementYour day-to-dayManage a portfolio of customer accounts and serve as their primary point of contact. ●Build trusted relationships with key stakeholders, including senior leadership and executive teams. ●Drive customer adoption, engagement, retention, and long-term success. ●Lead customer onboarding, business reviews, and ongoing strategic discussions. ●Understand customer objectives and translate business needs into actionable product feedback. ●Partner closely with Product and Engineering teams to communicate customer requirements and advocate for product improvements. ●Coordinate client-facing deliverables and ensure a high-quality customer experience. ●Identify opportunities for account growth, expansion, and additional value creation. ●Maintain accurate account records and communication history within HubSpot or a similar CRM. ●Stay informed on AI search, LLMs, SEO, and industry trends to effectively advise customers. ●Nice to havesAnalyze product usage and performance data to surface insights, quantify ROI, and steer adoption/expansion decisions that demonstrate customer value. ●Working knowledge of APIs, webhooks, and common integration patterns to speak credibly with technical teams and guide customers on feasible implementation paths. ●Systematically identify root causes behind customer blockers or underperformance and coordinate resolution with product/engineering to restore value delivery. ●. Requisitos para participar do processo. ● . O que oferecemos.