Analista de Customer Success - Ongoing
Elevor
Estamos em busca de uma pessoa para atuar como Customer Success Analyst com foco em gestão de carteira (ongoing), sendo responsável por garantir a retenção, engajamento e expansão de clientes ao longo da jornada. Essa posição é ideal para alguém com perfil analítico, organizado e criativo, que consiga transformar dados em ações e identificar oportunidades de geração de valor para os clientes. O que você vai fazer no dia a dia:
• Gerenciar uma carteira de clientes ativos, garantindo relacionamento contínuo.
• Acompanhar indicadores de saúde da carteira (uso, engajamento, risco, etc.).
• Construir e executar planos de sucesso junto aos clientes.
• Identificar riscos de churn e atuar preventivamente.
• Mapear oportunidades de upsell e cross-sell.
• Conduzir reuniões de acompanhamento (QBRs, checkpoints, etc.).
• Atuar em parceria com Produto, Suporte e Vendas para evolução da experiência.
• Sugerir melhorias com base em dados e feedbacks dos clientes. O que esperamos de você:
• Experiência com Customer Success, gestão de contas ou relacionamento com clientes.
• Capacidade analítica para leitura de dados e tomada de decisão.
• Experiência com CRM ou ferramentas de CS.
• Noções de métricas como churn, NRR, LTV, etc.
• Perfil analítico e orientado a dados.
• Organização e gestão de carteira.
• Criatividade para propor soluções e gerar valor.
• Boa comunicação oral, escrita, e condução de reuniões estratégicas.
• Proatividade e senso de dono. Diferenciais:
• Experiência em empresas SaaS.
• Vivência com gestão de carteira B2B.
• Vivência em ambientes de RH.
• Experiência com planos de sucesso estruturados.
• Atuação com metas de expansão de receita. Grau de instrução Ensino superior completo ou em andamento (Administração, Gestão de Pessoas, RH, Psicologia ou áreas correlatas). Benefícios • YouInfra: auxílio home office.
• YouLunch: almoço por conta da empresa nos dias presenciais.
• Starbem: teleconsultas em psicologia, nutrição, educação física e mais de 12 especialidades médicas.
• AVUS: consultas e exames com até 70% de desconto.
• Odonto Empresas: plano odontológico.
• Wellhub: plano para atividades físicas e de bem-estar pago integralmente pela empresa.
• FluencyPass: plataforma de inglês.
• YouRelax: 20 dias de descanso remunerado.
• DayOff: folga no seu aniversário.
• Upskill: programa interno de qualificação semanal com profissionais renomados do mercado.
• YouLearn: acesso a mais de 500 cursos de capacitação e desenvolvimento.
Vaga publicada há 8 dias atrás
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