Customer Experience/Customer Success
Caderno Nacional
Customer Experience/Customer Success - Detalhes da Vaga. ● Buscamos alguém com perfil consultivo, organizado e próximo do cliente, capaz de garantir uma boa experiência desde o início da jornada até a consolidação da entrega. ●Requisitos e Perfil:Experiência prévia em Customer Success (CS) ou Customer Experience (CX); Experiência comferramentas digitais e sistemas de CRM; Principais Competências: Boa comunicação verbal e escrita; Organização e perfil analítico; Capacidade de aprender rápido; Perfil proativo, consultivo e com facilidade para construir relacionamentos. ●O que buscamos (Responsabilidades e Atividades):Conduzir o onboarding e a implantação de novos clientes; Acompanhar a jornada do cliente e garantir uma boa experiência ao longo do relacionamento; Entender objetivos, necessidades e desafios de cada conta; Organizar planos de implantação, próximos passos e responsáveis; Realizar reuniões de acompanhamento e garantir a evolução das entregas; Identificar riscos, gargalos e oportunidades de melhoria; Atuar como ponte entre cliente, comercial e operação; Acompanhar indicadores de satisfação e sucesso dos clientes; Identificar oportunidades de expansão e novas necessidades dentro das contas; Manter registros, processos e informações dos clientes organizados. ●Diferenciais:Formação Acadêmica: Formação nas áreas de Comunicação ou áreas correlatas Vivência em atendimento ou relacionamento com clientes B2B; Experiência comonboarding, implantação de projetos ou gestão de projetos. ● Localização: Moema, São Paulo/SP Modalidade: Presencial, segunda a sexta-feira Regime de Contratação: Modelo PJ. Requisitos para participar do processo. ● . O que oferecemos.
Vaga publicada há 18 horas atrás
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