Senior It Performance & Kpi Analyst
Jobtome
Estamos em busca de um(a) Senior IT Performance & KPI Analyst para atuar na estruturação, evolução e governança do framework de indicadores de performance de serviços de Tecnologia da Informação, em ambiente corporativo de grande porte.
Essa pessoa será responsável por garantir a consistência, padronização e confiabilidade dos indicadores utilizados na gestão de performance de serviços de TI, atuando de forma estratégica na definição e evolução de métricas que suportem a tomada de decisão e a excelência operacional.
O papel exige forte interação com áreas técnicas, operações de TI, times de dados/BI e stakeholders de negócio, traduzindo demandas operacionais e estratégicas em indicadores mensuráveis, acionáveis e alinhados aos objetivos organizacionais.
Responsabilidades e atribuições
- Estruturar, evoluir e governar o framework de indicadores de performance de serviços de TI;
- Garantir padronização metodológica, clareza conceitual e rastreabilidade dos indicadores;
- Definir conceitos, fórmulas, regras de cálculo e critérios de análise de KPIs;
- Identificar e priorizar lacunas de mensuração nos pilares de custo, prazo, qualidade e nível de serviço (SLAs/SLOs);
- Conduzir ciclosde validação de indicadores junto às áreas técnicas e stakeholders;
- Atuar na gestãoe priorização do backlog de indicadores, considerando impacto e viabilidade;
- Apoiar a construção e evolução de frameworks de governança de performance em TI;
- Monitorar a maturidade dos indicadores e propor melhorias contínuas;
- Atuar em conjunto com times de BI e dados para implementação e operacionalização das métricas;
- Traduzir demandas estratégicas e operacionais em indicadores acionáveis;
- Atuar de forma consultiva, apoiando lideranças na tomada de decisão orientada por dados.
Requisitos e qualificações:
Obrigatórios
- Formação superior ou pós-graduação em Tecnologia da Informação;
- Vivência na definição, estruturação e governança de KPIs e indicadores de performance;
- Experiência em ambientes de TI, com interface entre áreas técnicas, operações e dados;
- Capacidade de atuação tanto em nível estratégico quanto no detalhamento conceitual de indicadores;
- Experiência comstakeholders e suporte à tomada de decisão baseada em dados.
Desejáveis
- Experiência em ambientes de Centro de Serviços Compartilhados (CSC) ou operações de serviços de TI;
- Conhecimento emferramentas de BI (Power BI, Tableau, Looker, etc.);
- Experiência em Data & Analytics;
- Conhecimento emframeworks de gestão de serviços (ITIL) e governança (COBIT);
- Vivência com metodologias de melhoria contínua (Lean, Six Sigma);
- Experiência em ambientes corporativos complexos ou de grande porte.
Diferenciais do perfil
- Experiência prévia na estruturação de indicadores corporativos de TI;
- Atuação em governança de métricas de performance e eficiência operacional;
- Capacidade de conectar dados técnicos com impacto de negócio;
- Perfil analítico, estruturado e orientado à melhoria contínua.
Sobre a empresa
Become a Compasser, be part of AI/R.
Compass UOL is a global firm and part of the AI Revolution Company, together transforming organizations using Artificial Intelligence, Generative AI, and other of today’s most advanced techno
logies.We equip our team with proprietary and external AI-driven tools to design and build digital-native platforms, integrating cutting-edge technologies and enabling companies to innovate, transform their businesses, and drive success in their m
arkets.To achieve this, we attract and develop the best talent, creating opportunities that enhance people’s lives and highlight the positive impact of disruptive techno
logies.We empower borderless talent and promote knowledge and opportunities in the latest market trends, driving significant personal and professional
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