Product Owner - AI

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. We are seeking an AI Product Owner to maximize product value by owning the product backlog and serving as the key link between business stakeholders and engineering teams. This role is responsible for translating business needs into clearly defined, prioritized work and ensuring alignment between product strategy and execution within an Agile environment, including products that leverage AI and data driven capabilities. We are looking for an AI

Product Owner

who will: Define, refine, and prioritize the product backlog to maximize customer and business value

Write clear user stories and acceptance criteria

Ensure all features meet business objectives, usability expectations, and performance standards

Ensure compliance with internal policies and industry regulations

Lead backlog refinement, sprint planning, reviews, and demos

Participate in PI Planning, system demos, and release note reviews

Serve as the primary liaison between product management and engineering teams

Accept completed work based on agreed upon acceptance criteria

Collaborate with other Product Owners to manage dependencies and shared outcomes

Track and communicate delivery progress, risks, and key metrics

Drive continuous improvement initiatives to enhance team velocity and quality

Use data, experimentation, and feedback to continuously improve product outcomes

Work with Services teams and customers, to deeply understand implementations and real-world usage patterns

Is this opportunity right for you? We are looking for candidates who have: Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, related field or equivalent experience

5+ years of IT experience

3+ years of experience as a Product Owner, Product Manager, or Business Analyst

Strong experience working in Agile/Scrum environments

Proven ability to translate business requirements into user stories and outcomes

Experience working with data driven or AI enabled products

Understanding of AI concepts such as machine learning models, data pipelines, model outputs, and limitations

Ability to collaborate effectively with data science, engineering, and architecture teams

Experience working with remote teams

Experience delivering AI/ML features in an enterprise or regulated environment

Familiarity with responsible AI principles, data privacy, and model governance

Certified Scrum Product Owner (CSPO) or SAFe POPM certification

Experience with enterprise platforms, APIs, and analytics tools

Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits Work from Home, in-office, or hybrid

Employee Belonging Groups

Healthcare: Dental, Medical, and Vision

Paid Vacation, Volunteer, and Holiday Time Off

And so much more!

View More Benefits #LI-Remote #LI-CA1 Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date. Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. €41,210.97-€65,936.18 This role is eligible for a bonus opportunity. Location(s): Portugal RemoteBrazil Remote

Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at Ver o número de telefone no euspert.app or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact:

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity:

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration:

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.