Customer Service Specialist

Customer Service Specialist - Detalhes da Vaga. ● We specialize in humanitarian visas, asylum, and deportation defense. ●Were a purposedriven, fastgrowing team that embraces challenges, values growth, and steps boldly outside comfort zones. ●We are an equal opportunity employer committed to diversity and inclusion. ●About the RoleWere looking for a Customer Service Specialist who can confidently assist clients, support attorneys, and maintain exceptional professionalism in a fastpaced, emotionally complex environment. ● Many of our clients are navigating trauma, uncertainty, or heightened stress. ● Your ability to stay grounded, empathetic, and composed will directly shape their experience with our firm. ●This role is ideal for someone who communicates with warmth, remains steady under pressure, and thrives in missiondriven work. ●Fluency in Englishboth spoken and writtenis required for this role as is the ability to work 9:00 AM - 6:00 PM US Pacific time. ●Key ResponsibilitiesServe as a calm, confident point of contact for clients who may be experiencing stress, overwhelm, or heightened emotions due to their circumstances. ●Maintain professionalism during highvolume periods, shifting priorities, and urgent attorney needs. ●Communicate with warmth, energy, and genuine interestnever robotic or disengaged. ●Take initiative: identify needs, ask questions, and support the team without waiting for direction. ●Manage sensitive client information with discretion and accuracy. ●Document client interactions thoroughly and follow established protocols. ●Respond quickly and clearly on Slack and other communication channels. ●Prioritize tasks effectively and stay composed under pressure. ●Receive feedback constructively and maintain emotional stability in difficult situations. ●What You BringClient Interaction & ProfessionalismConfident supporting clients who may be overwhelmed, anxious, or navigating sensitive situationsWarm, friendly, and engaged communication styleProfessional tone even when juggling multiple demandsAbility to stay calm and nondefensiveStrong fluency in English for clear, accurate communicationInitiative & ProactivityNotices what needs attention and takes actionAsks questions when unclearLooks for ways to improve processesProactive about learning and growthAccountability & ReliabilityTakes ownership of tasksMeets deadlines without constant followupAdmits mistakes and corrects themHandles confidential information responsiblyEmotional Stability & Stress ManagementMaintains composure under pressureDoesnt panic in difficult situationsSeparates work stress from personal emotionsCan hear difficult client stories without shutting downReceives feedback without taking it personallyDetail OrientationDoublechecks information before communicatingFollows protocols preciselyDocuments interactions thoroughlyIdentifies inconsistencies or missing detailsResponds quickly and accurately on SlackSoft SkillsEmpathyClear communicationPatienceProblemsolvingActive listeningTime managementCompensation & BenefitsBase salary based on experienceFully remote rolePaid vacation & sick leaveBirthday off U. ●S. ● holiday schedule. Requisitos para participar do processo. ● . O que oferecemos.