After Sales Process Coordinator

After Sales Process Coordinator - Detalhes da Vaga. ● With over 8. ●75 million vehicles sold globally, Chery serves customers in more than 80 countries and regions worldwide. ●Omoda & Jaecoo is an innovative new brand under the Chery Group, operating independently from other Chery brands. ● It focuses on cutting-edge design and technology in the production and sales of passenger vehicles. ●Responsibilities- Visit dealerships to audit post-sales processes, ensuring quality procedures are being followed. ●- Verify parts inventory management, customer satisfaction KPIs, and overall service performance. ●- Develop and implement action plans to improve dealership operations and customer experience. ●- Assess workshop revenue and recommend marketing initiatives when needed. ●- Conduct on-site evaluations, including customer service standards and dealership facilities (e. ●G. ●, showroom, waiting areas). ●- Document findings with photos and reports, escalating issues when necessary. ●- Collaborate with dealership after-sales managers to review processes, results, and KPIs. ●- Support sales growth by encouraging dealerships to purchase and promote parts and accessories to meet revenue targets. ●Requirements- Experience in post-sales consulting, service consulting, or dealership field management. ●- Mandatory experience in automotive sector. ●- Strong knowledge of dealership operations, KPIs, and customer satisfaction metrics. ●- Background as a dealership manager, workshop leader, or after-sales consultant is highly valued. ●- Commercial mindset with ability to drive parts and accessory sales. ●- Excellent communication skills, professional presence, and ability to build strong relationships with dealership teams. ●Location- 100% on-site (Rochaverá building - near Shopping Morumbi). ●. Requisitos para participar do processo. ● . O que oferecemos.