Customer Service Specialist

Customer Service Specialist - Detalhes da Vaga. ● We specialize in humanitarian visas, asylum, and deportation defense. ●We’re a purpose-driven, fast-growing team that embraces challenges, values growth, and steps boldly outside comfort zones. ●We are an equal opportunity employer committed to diversity and inclusion. ●About the RoleWe’re looking for a Customer Service Specialist who can confidently assist clients, support attorneys, and maintain exceptional professionalism in a fast-paced, emotionally complex environment. ● Many of our clients are navigating trauma, uncertainty, or heightened stress. ● Your ability to stay grounded, empathetic, and composed will directly shape their experience with our firm. ●This role is ideal for someone who communicates with warmth, remains steady under pressure, and thrives in mission-driven work. ●Fluency in English—both spoken and written—is required for this role as is the ability to work 9:00 AM - 6:00 PM US Pacific time. ●Key ResponsibilitiesServe as a calm, confident point of contact for clients who may be experiencing stress, overwhelm, or heightened emotions due to their circumstances. ●Maintain professionalism during high-volume periods, shifting priorities, and urgent attorney needs. ●Communicate with warmth, energy, and genuine interest—never robotic or disengaged. ●Take initiative: identify needs, ask questions, and support the team without waiting for direction. ●Manage sensitive client information with discretion and accuracy. ●Document client interactions thoroughly and follow established protocols. ●Respond quickly and clearly on Slack and other communication channels. ●Prioritize tasks effectively and stay composed under pressure. ●Receive feedback constructively and maintain emotional stability in difficult situations. ●What You BringClient Interaction & ProfessionalismConfident supporting clients who may be overwhelmed, anxious, or navigating sensitive situationsWarm, friendly, and engaged communication styleProfessional tone even when juggling multiple demandsAbility to stay calm and non-defensiveStrong fluency in English for clear, accurate communicationInitiative & ProactivityNotices what needs attention and takes actionAsks questions when unclearLooks for ways to improve processesProactive about learning and growthAccountability & ReliabilityTakes ownership of tasksMeets deadlines without constant follow-upAdmits mistakes and corrects themHandles confidential information responsiblyEmotional Stability & Stress ManagementMaintains composure under pressureDoesn’t panic in difficult situationsSeparates work stress from personal emotionsCan hear difficult client stories without shutting downReceives feedback without taking it personallyDetail OrientationDouble-checks information before communicatingFollows protocols preciselyDocuments interactions thoroughlyIdentifies inconsistencies or missing detailsResponds quickly and accurately on SlackSoft SkillsEmpathyClear communicationPatienceProblem-solvingActive listeningTime managementCompensation & BenefitsBase salary based on experienceFully remote rolePaid vacation & sick leaveBirthday off U. ●S. ● holiday schedule. Requisitos para participar do processo. ● . O que oferecemos.