Planning & Operational Excellence Manager

Planning & Operational Excellence Manager - Detalhes da Vaga. ● We''re seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across a complex, fast-paced organization serving customers throughout the Americas. ●This is a highly visible leadership role where you''ll partner with senior leaders, lead a team of approximately 15 professionals, and use data, technology, and continuous improvement to improve operational performance, customer experience, and business results. ●What You''ll Do:You''ll lead planning and resource optimization across multiple countries by:Developing workforce planning and resource optimization strategiesBalancing customer demand, capacity, and workforce utilizationLeading a high-performing planning team while coaching and developing talentDriving operational excellence through process improvement and automationUsing data and analytics to improve decision-making and operational performancePartnering with Operations, Sales, Technical, and Customer Success leaders to solve complex business challengesIdentifying risks before they impact customers and implementing proactive solutionsWhat You''ll Bring:We''re looking for someone who has:7+ years of experience in operations, workforce planning, scheduling, resource optimization, or service delivery3+ years leading and developing teamsExperience improving operational performance through process improvement and transformation initiativesStrong analytical and problem-solving skillsExperience influencing senior leaders and working cross-functionallyAdvanced Excel skills and experience with enterprise planning or workforce management systemsExcellent communication, leadership, and stakeholder management skillsLanguage RequirementsRequiredFluent PortugueseFluent EnglishFluent SpanishPreferredFrenchWhy Join Us?This is an opportunity to influence how an international organization plans, prioritizes, and delivers work across the Americas. ●If you''re energized by solving complex operational challenges, leading high-performing teams, and building smarter, more efficient ways of working, we''d love to hear from you. ●. Requisitos para participar do processo. ● . O que oferecemos.