Technical Support Engineer (Data Focused)
Jobtome
Company & Product
Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.
About Role and Team:
As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.
Responsibilities:
● Investigate technical problems and diagnose root causes in Linux and Windows servers
● Develop, design, and propose solutions to meet the technological and business needs of customers (e.G. workarounds for product issues and additional features)
● Manage critical issues that impact customer’s business
● Work with R&D and Product teams to meet customer requirements and improve our product
● Present complex technical information about the product to the customers
● Take part in the creation and maintenance of our knowledge-based and community
● Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents
Work Hours : US East business hours.
Main Skills (What You’ve Already Accomplished...So Far):
● You already experienced with supporting complex product infrastructure and applications
● You have experience with troubleshooting web applications
● You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level
● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas
● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana
● You are familiar with cloud infrastructure AWS
● You have experience in communication with English-speaking customers
Nice to have:
● Web development background and/or programming familiarity ( specifically Python)
● Experience with NoSQL databases such as MongoDB or Hadoop
● Experience with RestAPI
- ...Work-life balance is part of our DNA. We focus on win-win-win relationships, defining... ...College degree in Computer Science, IT Engineering, or similar; Proven experience as an... ...Availability to relocate to Portugal with our support. What we expect from you Will to...
- ...people around the world are supported by a full spectrum of... ...system offers emotional support, guidance, therapy, and medication... ...for a Senior Software Engineer (Fullstack with Flutter focus) to support our Employer... ...and write RFCs and technical specifications to solve technical...
- ...environment We are looking for a Support Engineer . In this role, you will: Collaborate... ..., including system unavailability and data integrity problems, and propose... ...compliance tracking. PleaseReview: Serve as a technical point of contact for both standalone...
- Junior Customer Support Analyst (Technical Support) About the Opportunity We are looking for a Customer Support Specialist to join a global... ...helping customers, and working closely with product and engineering teams in a fast-paced environment. The ideal candidate combines...
- ...you! ABOUT THE ROLE As a Data Engineer , you will design and scale... ...continuous improvement; - Provide technical leadership through data... ...data-driven best practices; - Support internal and external stakeholders with a focus on data accessibility and usability...
- ...looking for a Senior Full Stack Engineer with a strong backend focus to design and build Java and... ...services while maintaining supporting Angular frontend components.... ...deliver high-quality features and technical solutions; - Contribute to backend...
- ...expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Field Technical Support who wants to learn and transform his career. In this role you will: The Onsite Support Technician is responsible for end...
- ...between switches - Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required • Good to have understanding of any Data Center Infrastructure Management Application • A periodic (minimum twice...
- ...documents, record system changes and operation manuals. 5. Provide technical support to solve technical problems raised by customers and internal... ...above in computer science, information technology, software engineering or related majors (equivalent overseas education). Work...
- ...efficiency of production processes globally. We are looking for a Data Engineer Roles And Responsibilities Data Architecture &... ...requirements. Translate business requirements from non-technical stakeholders into robust data models and pipeline logic. Actively...
- ...contract, permanent or project management based resources. Title: Data Engineer Location : Remote from anywhere in Brazil as long as... ...Engineering side of things. We have a lot of pipelines that we support and the ideal candidate would be working along with helping efforts...
- ...Job Summary We are seeking a experienced Support Engineer L3 to execute on support issues while... ...equally strong in communication—facilitating technical discussions, translating business needs... ..., Quality Engineering, DevSecOps, Data & Analytics, Digital Experience,...
- Data Engineer Brazil Data Analyst II Important Information Location: Brazil Job... ...complex data structures into actionable technical insights with a specific focus on Snowflake and SQL queries. You... ...datasets within the Data Lake to support feature development, ensuring...
- Olá! Nós da Adasoft estamos buscando um Engenheiro de Suporte Técnico (c/ foco em Automação Industrial) para integrar nosso crescente quadro de colaboradores! Caso esteja interessado na vaga, confira abaixo todas as informações necessárias: Responsabilidades :Fornecer...
- ...We are looking for Mid-Level Data Enginee r who wants to learn and... ...efficiently handle large volumes of data and support various data processing workflow s.... ...timeline s;Mentor and provide technical guidance to junior data engineers, fostering their growth and...
- Role Summary The Lead AWS Data Engineer provides technical leadership and hands‑on execution for enterprise... ...cloud‑native data architectures supporting mission‑critical financial, advisor... ...the design, development, and support of cloud‑native data pipelines usin...
- ...: - Core Java experience - L3 Production Support experience - Advanced SQL skills - Splunk... ...experience - Ability to participate in a technical coding interview (CoderPad) - Advanced or... .... - Execute database queries and perform data analysis using SQL. - Develop automation...
- ...environment. We are looking for a Senior Data Engineer. We are looking for an experienced... ...scalable data platforms and pipelines, supporting enterprise analytics, BI, and advanced... ...cost . Integrate diverse data sources to support analytics and AI initiatives . Collaborate...
- ...environment. We are looking for a Data Engineer Senior (Data Backbone) . In this... ...best practices for data solutions Drive technical excellence across data platforms and tools... ...to ensure alignment with project goals Support code reviews, technical discussions,...
- ...in a collaborative environment. We are looking for a Senior Data Engineer (API). We are looking for a highly skilled Senior Data Engineer... ...AWS, or GCP. - Strong communication skills with business and technical stakeholders. - Scripting experience (JavaScript, PowerShell,...
- ...pillars that distinguish us and enable us to support companies in building technological... ...? At least 3 years of experience as a Data Engineer; Experience designing, developing, and... ...Academy, designed for your development: technical and behavioural training (in-class and...
- ...with US clients. We offer: ~100% Remote Work ~$20 USD per hour ~ Working only 40 hours per week Title: Functional Technical Support with EDI experience Key Responsibilities Resolve application functional and logical issues Provide end-user support...
- ...Opportunity – Data Engineer (Senior) | Brazil | Remote Hi everyone,... ...Engineer to join a global project supporting a leading multinational... ...scalable data solutions that support decision-making and advanced... ...Ability to collaborate with both technical and non-technical...
- We are looking for a hybrid leader to bridge the gap between technical execution and client success. Unlike traditional relationship managers... ...is "lost in translation" between the client and our engineering teams, providing a seamless, high-touch experience that drives...
- ...vocabularies Run CLI-based workflows to upload metadata and processed data into databases Write SQL, shell, and Python scripts to validate... ...Coordinate with scientists, bioinformaticians, and data engineers to ensure metadata quality and usability Mandatory Skills...
- ...Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture...
- Key Responsibilities: Automate data quality and reconciliation checks across varied storage layers, including Snowflake, SQL, and RDF... ...APIs, GraphQL, and AWS APIs (specifically S3) Must Haves: Data engineering & data testing: dbt, data lakehouse concepts, Medallion...
- Lead / Architect Data Engineer (Azure Stack) Location: Remote Working Hours: Overlap until 8:00 PM CET (Standard 9:00 AM – 6:00 PM CST... ...migration of their massive eCommerce platform! You will step in as a technical leader across key product domains (Customer, Loyalty, Search,...
- Descrição da vaga Buscamos um(a) profissional com experiência em plataformas analíticas modernas, especialmente Databricks e Azure Data Lake, para atuar na construção, governança e sustentação de ambientes de consumo analítico corporativo. A pessoa será responsável por...
- ...Technology team is looking for a Senior Software Engineer II to join our international Measurement... ...considers themselves among the highly technical and likes to push the limits of their... ...framework, microservices Background in data analytics tools such as Spark, Hive,...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Technical Support Engineer (Data Focused). Seja o primeiro a se candidatar!
