Regional Manager D2C LATAM (Execução & Plataformas - 537
Decision Group
Descrição: Regional Manager D2C LATAM (Execução & Plataformas) Sobre a Posição Buscamos um(a) Gerente Regional de D2C LATAM responsável por atuar como ponto central para gestão de demandas, incidentes e melhorias nas plataformas de e-commerce da região. Essa posição tem como principal objetivo garantir a rápida identificação, entendimento e direcionamento de problemas técnicos e operacionais, conectando times locais e times de desenvolvimento para assegurar uma resolução eficiente. O papel exige forte capacidade de diagnóstico e entendimento técnico de plataformas e integrações, sem necessidade de desenvolvimento direto. Principais Responsabilidades - Atuar como ponto central de demandas dos países •Receber, organizar e priorizar demandas relacionadas às plataformas de e-commerce dos mercados LATAM • Garantir visibilidade e acompanhamento das solicitações - Diagnosticar problemas técnicos e operacionais • Entender a origem dos problemas reportados (plataforma, integração, processo ou operação)• Estruturar claramente o problema para acelerar a resolução - Direcionar e acompanhar times de desenvolvimento • Traduzir demandas em tickets claros para times de tecnologia • Designar, acompanhar e garantir a resolução junto aos desenvolvedores - Gerenciar backlog e fluxo de incidentes • Organizar backlog e demandas em ferramentas como Jira / Azure DevOps • Priorizar issues com base em impacto no negócio - Garantir eficiência na resolução • Atuar como facilitador para destravar problemas • Reduzir tempo de resolução por meio de clareza e estruturação - Acompanhar estabilidade das plataformas • Monitorar recorrência de problemas • Identificar padrões e oportunidades de melhoria estrutural Requisitos • Experiência em operações de e-commerce / D2C • Conhecimento prático de Magento (ou similares), ERP e integrações • Experiência com gestão de tickets e backlog (Jira, Azure DevOps, etc.)• Capacidade de entender problemas técnicos sem necessidade de programar • Forte habilidade de organização, priorização e comunicação • Perfil analítico e orientado à resolução de problemas Diferenciais • Experiência com gestão de incidentes ou suporte técnico avançado • Conhecimento de fluxos de integração (APIs, pedidos, pagamentos, logística)• Experiência em ambientes regionais/multipaís
Habilidades: Presencial 5x – Morumbi (SP) Senior Maio/26 Dez/26
Vaga publicada há 22 dias atrás
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