Key Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Key Account Manager based in Brazil.

This role offers the opportunity to manage strategic customer relationships and drive business growth through strong commercial strategies.
You will be responsible for developing key accounts, identifying expansion opportunities, and strengthening long-term partnerships.
The position combines sales leadership, market analysis, negotiation expertise, and cross-functional collaboration.
You will play a key role in optimizing commercial performance, improving customer satisfaction, and supporting product evolution through market insights.
The role requires a strategic mindset, strong business acumen, and the ability to manage complex relationships with major retail partners.
You will join an environment focused on innovation, collaboration, and delivering value through customer-centric solutions.

Accountabilities

As a Key Account Manager, you will be responsible for managing strategic accounts, developing commercial opportunities, and ensuring strong business performance through customer relationship management and market-driven strategies.

• Manage a portfolio of strategic customers and develop long‑term partnership plans.
• Create business growth strategies and account development plans.
• Lead commercial negotiations, price adjustments, agreements, and strategic discussions.
• Identify and prospect new opportunities with major retail networks.
• Conduct market, competitor, and consumer behavior analyses to identify growth opportunities.
• Manage sell‑in and sell‑out performance indicators.
• Identify opportunities to expand product assortment and improve category performance.
• Provide market insights to support product development initiatives.
• Collaborate with Trade Marketing teams to execute commercial strategies.
• Monitor product visibility, merchandising standards, and planogram compliance.
• Track indicators related to product availability, inventory turnover, profitability, and category performance.
• Coordinate collaboration between Commercial, Marketing, Supply Chain, Logistics, Finance, Technical Support, and Product Development teams.
• Proactively manage chargebacks, returns, and customer complaints.
• Monitor logistics performance and service‑level indicators, including delivery deadlines, availability, and operational efficiency.

Requirements

The ideal candidate is an experienced commercial professional with strong B2B sales expertise, strategic account management skills, and experience working with large retail customers and consumer markets.

• Bachelor’s degree completed, with postgraduate studies or MBA preferred.
• Minimum of 5 years of experience in B2B sales.
• Proven experience negotiating with large retail networks.
• Experience in DIY, Home Decor, Construction, Home Utilities, or Consumer Goods industries.
• Experience managing categories and collaborating with Trade Marketing teams.
• Strong negotiation, communication, and relationship management skills.
• Ability to analyze market trends, customer behavior, and business opportunities.
• Strategic and results‑oriented mindset with strong commercial awareness.
• Availability for business travel.
• Intermediate English and Spanish skills.

Benefits

• Results‑based profit‑sharing program.
• Health insurance coverage.
• Fully covered dental plan.
• On‑site medical, dental, and outpatient assistance.
• Meal support through an internal restaurant offering breakfast, lunch, and dinner.
• Transportation allowance.
• Fully covered life insurance.
• Birthday gift.
• Holiday gift basket.
• Reduced daily working schedule.
• Partnerships with nutritional, psychological, medical, educational, and wellness providers.
• Workplace infrastructure including parking, convenience store, recreational areas, soccer fields, and sports facilities.
• Employee discounts on company products.
• Opportunity to work in a collaborative environment focused on innovation and professional growth.