Senior Cisco CUCM Engineer (REMOTE)

ITTConnect is seeking a

Senior Infrastructure Engineer - Cisco CUCM expert

to work remotely from anywhere in Brazil for a client in the US.

MUST BE fluent in English.

Requirements 8+ years of IT Infrastructure experience. MUST BE fluent in English. Deep, hands-on experience with Cisco Unified Communications Manager (CUCM) and enterprise voice/unified communications infrastructure. Deep experience with VMware vCenter and vSphere — including ESXi administration, vMotion, HA/DRS, distributed virtual switches, and VM lifecycle management. Deep experience with Citrix Virtual Apps and Desktops (CVAD) or Citrix DaaS — including Delivery Controllers, StoreFront, NetScaler/ADC, machine catalogs, and VDA troubleshooting. Strong experience troubleshooting complex multi-system infrastructure issues. Experience designing and implementing infrastructure solutions.

Preferred Experience working in a Managed Service Provider (MSP) environment with exposure to ITIL-based service deliverymodels. Experience delivering customer-facing IT infrastructure projects. Experience with enterprise storage platforms. Familiarity with identity platforms (Active Directory, Okta), firewalls (Palo Alto, Cisco FTD), and backup/disaster recovery solutions isa plus.