Spanish And Portuguese Speaking Customer Support
Jobtome
About Us
You will be working on customer support for a modern blockchain-based neo-banking app. Exciting opportunity to work with the greatest Blockchain companies.
The Role
As one of our first Customer Support Specialists, you will be the face of our neo-banking app and the primary point of contact for our users.
This is a fully remote position with shift-based scheduling to ensure proper coverage across multiple time zones. You will work in coordination with the other support specialist to provide responsive support during peak user hours.
You’ll handle inbound support, help users resolve issues quickly, and help shape our customer support experience, knowledge base, and processes from the ground up. High performers will have clear growth opportunities into Customer Experience Design, Service Design, and Quality Assurance roles as the team expands.
What You’ll Do
- Provide high-quality support via tickets, live chat, and email for users
- Help maintain and improve customer support software
- Influence the design of our customer experience
- Help define and refine our customer support processes
- Guide users through KYC verification, onboarding, payments, account issues, and transaction queries, through guides and ticket support where necessary
- Strictly follow compliance procedures, particularly around account restrictions, transaction disputes, and regulatory requirements
- Create, maintain, and continuously improve help center articles in your supported languages
- Identify recurring problems and collaborate with product & engineering teams to drive root-cause fixes
- Work with our AI support bot to improve automated deflection and response accuracy
- Ensure smooth shift handovers and maintain excellent team coordination
- Track, observe and analyze Customer Experience metrics to help shape the design of our product and service
Requirements
Must-have:
- Professional working proficiency in English (written and verbal)
- Full professional proficiency in Spanish + Portuguese (written and verbal)
- Previous customer support experience in fintech, crypto, payments, or banking
- Hands-on experience with helpdesk tools (Zendesk, Freshdesk, Intercom, or similar)
- Strong attention to detail and excellent written communication skills
- Availability and flexibility for shift work to cover time zones (including some evenings or weekends depending on the assigned shift), and emergency/standby cover for critical items
Nice-to-have:
- Experience with KYC/AML processes or compliance-related support
- Familiarity with crypto wallets, blockchain transactions, or Web3 applications
- Experience writing help center or knowledge base content
- Customer experience and service design skills
- System admin technology skills
- Written and verbal working proficiency in additional languages is a considerably desirable
What We Offer
- Great salary for great skills
Vaga publicada há 8 horas atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Spanish And Portuguese Speaking Customer Support em Rio de Janeiro, RJ
- ...ETeacher Group is an EdTech pioneer and innovator that has been on the... ...who are fluent in Portuguese, to speak to our Portuguese-speaking potential new customers. Applicants should demonstrate... ...skills. Courtesy and patience in customer relations are essential. But above...
- ...global leader in measurement instruments and intelligence helping industries, nations... ...fit in to belong. Why Join Us? The Customer Support Analyst will play a key role in supporting... ...(written and spoken) is mandatory; Spanish skills are a strong plus. Experience...
- ...provider of org chart automation and workforce planning software... ...and the people leaders they support. To support our fast-growing... ...enjoys solving problems, helping customers succeed, and working closely... ...both the product and the customer experience. This is a hands-on...
- ...founders, investors, and limited partners... ...platform supports 9,000+ funds and SPVs... ...Fund Administration Support Analyst you’ll work... ...internal and external customers. You will:... ...information to inbound customer requests via phone... ...English with English-speaking clients Ability...
- ...JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education... ...our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions...
- ...alongside our Investor Services Support team within our Venture... ...platform. We put our customers first, are willing to learn and grow, are problem solvers... ...in English with English-speaking clients Ability to articulate... ...when working through customer issues as well as a strong...
- ...candidaturas de pessoas pretas, mulheres, PCD, indígenas, LGBTQIA+ ou outros grupos minorizados Sobre a oportunidade: O(a) Customer Success Manager Enterprise Sênior é responsável por ser um parceiro estratégico de uma carteira mista de clientes nacionais e da região...
- ...enthusiast who practically speaks in memes, scrolls... ...reels daily, and is fascinated by... ...a powerhouse team supporting one of the... ...Solutions Expert (Global Support): Help creators... ...in Brazilian Portuguese English Level:... ...of experience in customer support, BPO, or gaming...
- ...SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like... ...countries since 2010 to deliver secure customer and technical support. We... ...in this role: Native Portuguese and excellent English skills (at...
$ 3.266
...,000 AED tax-free (approx. 3,266 USD). Full Relocation Support: Visa, flights, and luggage expenses covered. Accommodation: Fully furnished... ...skills. Candidate Profile Native or Advanced Korean speaker with a good command of English. Education: High school...- ...with entrepreneurial spirit and strong results orientation,... ...commercial metrics related to customer acquisition, engagement, and... ...with marketing teams to support localized content, community... ...effective execution across Portuguese-speaking markets.re all sales and partnership...
- ...Job Title: Project Coordinator (Spanish/English Bilingual) Location: Remote (... ...a bilingual Project Coordinator to support project delivery and customer engagements. The ideal candidate will... ...(Drive, Docs, Sheets, Slides ~)Portuguese language skill ~ sBachelor's degree...
- Planejar e conduzir aulas conforme o currículo proposto; Aplicar metodologias dinâmicas e recursos tecnológicos no ensino; Gerenciar a sala de aula, garantindo um ambiente de aprendizado produtivo; Participar de reuniões pedagógicas e atividades institucionais; Registrar...
Recruta Simples
Rio de Janeiro, RJhá 2 dias atrás - ...Xplore, B2B wholesale incoming agency and sister company of Go West Tours (DMC... ...-Develop the billing of the customer portfolio: maintaining relationships... ...as the B2B market. • Languages: Portuguese, English, French. Spanish and German would be a strong advantage...
- ...Models (LLMs). You will evaluate, generate, and refine multi-modal data (text, image, or... ..., safe, and culturally resonant for the Portuguese market. Key Responsibilities Multi... ...What We Offer: An innovative and supportive global working environment. Opportunities...
- ...visited employment service in the world and is among 500 top visited websites... ...has B2 English level + B2-C1 French / Spanish / Portuguese level; understand what the mail services... ...optimization and grow with the company; mentor support and communication with the team...Trabalho remoto
- Portuguese (Brazil) AI Product Tester Project Type: Contract Location: 100% Remote, global... ...This project is in the final approval stage and is expected to launch shortly. We are... ...tracking and troubleshooting support. This project is part of an ongoing effort...
- About the job We are looking for Portuguese speakers who are comfortable speaking both Portuguese and English to participate in a paid remote voice recording project... ...computer in a quiet room Requirements Portuguese speaker Fluent in both Portuguese and English...
- ...our aspiration, our desire and ambition to keep pushing the... ...development programs to support of community service projects... ...The Role Reporting to the customer support and training Team-... ...is a plus. Proficient in Portuguese and English; Spanish proficiency is a plus. Knowledge...
- Driving lasting impact and building long-term capabilities with our... ...receive close guidance and support from your local office or practice... ...create opportunities for others, and take personal risks Native Portuguese, advanced English skills (fluent in writing and speaking)...
- ...advanced machine vision and bespoke AI models, the... ...verified quality data supports stronger supplier... ...Mindhive Global helps customers increase efficiency, reduce... ...: Owning the full customer relationship across... ...preferred, especially Portuguese) Demonstrated experience...
- ...super enthusiastic, passionate, and highly driven people, working... ...XVigil constantly maps a customer’s digital assets, identifies... ...identified threats including takedown support. A powerful Attack Surface... ...proficiency over English and Portuguese is required. Proven track...
- ...Work and Live in Greece (Remote within Greece) Are you a Portuguese speaker currently based in Greece or planning... ...our international Customer Service team and build... ...upon joining Supportive and multicultural work... ...Provide customer support via phone, chat and...
- ...Health, Safety, Security, and Environment Worker Type:... ...maintain strong relationships to support Shell's societal license to operate... ...organizational contexts Portuguese & English (Fluent) What... ...energy future. Shell is a customer-focused organisation, serving...
- ...leading to both higher efficiency and effectiveness to create deep... ...: As an Account Manager – Customer Success , you’ll be the... ...potential of our technology to support the clients’ Operational Excellence... ...in Portugues, English with Spanish as a plus Excellent writing, communication...
- ...consultant shall duly and timely perform his/her... ...framework, UN-Habitat supports central and state governments... ...tiers of government to support the formulation and... ...Nations Secretariat, and Spanish is the working language... ...advertised, fluency in Portuguese is required. Working...
R$ 8.000
...this Terms of Reference and will work in close... ...framework, UN-Habitat supports central and state governments... ...tiers of government to support the formulation and... ...Nations Secretariat, and Spanish is the working language... ...advertised, fluency in Portuguese is required. Working knowledge...- ...Valores Excelência Cuidado Colaboração Transparência Adaptabilidade Paixão por desafios /n Licenciatura completa em Letras – Português; Experiência com estudantes entre 8 e 16 anos. Diferenciais: Vivência em escolas bilíngues ou internacionais; Familiaridade com...
- ...termos técnicos estão corretos antes da publicação/envio. O que buscamos (Requisitos) - Domínio impecável das normas da língua portuguesa (pós-acordo ortográfico). - Experiência prévia em agências de publicidade ou editoras. - Agilidade para lidar com prazos sem...
- ...empowers product teams and developers to embed... ...decisions for global customers across financial services... ...The Role As a Strategic Customer Success Manager, you... ...Product, Engineering, and Support to ensure customers... ...English required; Portuguese a plus). Results-driven...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Spanish And Portuguese Speaking Customer Support. Seja o primeiro a se candidatar!
