Hardware Certification Lead

Description and Requirements

Role Overview

The

Hardware Certification Team Leader

is responsible for leading a team of Hardware Certification Analysts and overseeing the certification and update lifecycle of hardware across enterprise environments. This role ensures compatibility with Windows, Linux, and macOS, manages certified hardware inventories, and drives driver certification and deployment through platforms such as MDT and SCCM. Key Responsibilities

Lead and manage the Hardware Certification (Asset Management) team Oversee hardware certification and update processes across corporate environments Ensure compatibility with Windows, Linux, and macOS operating systems Analyze and catalog hardware models and maintain an up-to-date certified inventory Manage driver certification, download, classification, and deployment .exe, .inf files) Maintain and optimize driver repositories (MDT, SCCM, or similar), including removal of obsolete components Validate OS boot processes and confirm system usability following updates Oversee certification logistics, including asset tracking and boot media management Act as an escalation point for customer satisfaction and technical issues Participate in regular customer meetings and stakeholder updates Partner with the Service Delivery Manager on:Hiring and onboardingPerformance managementTraining and development planning Manage team capacity, including resource allocation, forecasting, absenteeism, and turnover Ensure team skills and certifications remain current Key Skills & Competencies

Excellent communication skills, with the ability to engage stakeholders at all levels, including senior leadership and CIOs Strong leadership and team management capabilities Ability to manage competing priorities and work effectively under pressure Solid understanding of ITSM methodologies and best practices Experience with ITSM tools (ServiceNow preferred) Hands-on experience with Microsoft MDT, SCCM, and Intune Strong technical knowledge of hardware and software support environments Experience & Qualifications

Experience Minimum of 5 years of experience in IT support or field services Proven experience in a team lead or management role within internal or outsourced environments Education Diploma or degree in IT, Computer Science, Business, or a related field Certifications

Required ITIL Foundation Preferred Microsoft Intune certification or equivalent Additional Locations : * Brazil - São Paulo - São Paulo * Brazil - São Paulo - Sao Paulo * Brazil * Brazil - São Paulo * Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo