ServiceNow Business Analyst

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a

ServiceNow Business Analyst,

who wants to learn and transform his career.

In this role you will Collaborate with business stakeholders to gather, analyze, and document detailed business requirements for ServiceNow projects. Evaluate current business processes to identify opportunities for enhancement and automation through ServiceNow. Partner with technical teams to design ServiceNow solutions that meet business needs and adhere to best practices. Assist in the configuration and customization of ServiceNow modules to align with business requirements. Develop test plans, conduct testing, and validate ServiceNow functionalities to ensure they meet business and technical objectives. Provide training and support to end users, ensuring effective utilization of ServiceNow applications and features. Maintain comprehensive documentation including requirements, process flows, configuration changes, and user guides. Coordinate with project teams to ensure timely delivery and implementation of ServiceNow solutions. Identify and recommend opportunities for enhancing ServiceNow functionalities and process efficiencies. Work closely with stakeholders to define requirements, design solutions, and ensure successful implementation and adoption of ServiceNow functionalities.

Mandatory Skills Advanced/Fluent English to host meetings with stakeholders from the USA. Bachelor’s degree in Business, Information Technology, or a related field. Proven experience as a Business Analyst, preferably with expertise in the ServiceNow platform. Experience with Agile frameworks such as Scrum or Kanban. Strong understanding of ITIL processes and frameworks. Excellent analytical and problem‑solving skills. Effective communication skills, with the ability to work collaboratively with technical and non‑technical stakeholders. Ability to manage multiple priorities in a fast‑paced environment. Detail‑oriented with a focus on delivering high‑quality solutions. Strong organizational skills and the ability to manage project timelines.

Desirable Skills Experience with ServiceNow configuration and customization. PMI Agile Certified Practitioner or Professional Scrum Product Owner (PSPO).

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What do we offer?

TCS Benefits – Brazil: Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!