Guest Experience Associate

Guest Experience Associate (Remote) Company: Premier Pads Location: Remote Position Type: Full-Time Compensation: $850 USD per month About Premier Pads Premier Pads is a fast-growing short-term rental management company dedicated to delivering exceptional experiences for both homeowners and guests. We manage vacation rental properties across multiple markets in the United States and take pride in providing outstanding hospitality, communication, and operational excellence. We are looking for a Guest Experience Associate to join our team full-time. This role is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same. Responsibilities Respond to guest inquiries via messaging, phone calls, and email in a timely and professional manner Assist guests before, during, and after their stay Troubleshoot and resolve guest concerns while maintaining a positive guest experience Coordinate with maintenance, housekeeping, and operations teams to address guest needs Ensure guests receive accurate check-in, stay, and check-out information Monitor reservations and follow up on guest requests Escalate urgent issues when necessary and help drive them toward resolution Maintain detailed notes and updates within company systems Meet response time and guest satisfaction standards Requirements Excellent written and verbal English communication skills Strong customer service and problem-solving abilities Ability to multitask and prioritize effectively Strong attention to detail Reliable internet connection and quiet workspace Ability to work independently and take ownership of responsibilities Comfortable working in a fast-paced environment Previous experience in hospitality, customer service, Airbnb, hotels, property management, or guest communications is preferred but not required What We're Looking For Positive attitude and strong work ethic Professional and friendly communication style Strong organizational skills Ability to remain calm under pressure Solution-oriented mindset Dependable and accountable team player Compensation Full-Time Position $850 USD per month How to Apply To be considered for this position, please complete the following steps: 1. Record a Loom Video (3–5 Minutes) Please answer the following questions: Tell us about yourself. Why are you interested in this role? Describe your customer service experience. Why would you be a great fit for Premier Pads? 2. Complete the DISC Personality Assessment

3. Email the Following Send your application to: Include: Resume (PDF preferred) Loom video link DISC assessment results Subject Line: Guest Experience Associate Application – [Your Name] We look forward to hearing from candidates who are passionate about hospitality and providing exceptional guest experiences.