Workforce Management Specialists (Portuguese Speaker)

DUTIES AND RESPONSIBILITIES Assess daily staffing needs and allocate personnel accordingly to ensure optimal operational coverage, including opening and closing of service areas. Organize and coordinate employee schedules and shift rotations to maintain smooth operational workflows. Collaborate with HR and team leads to manage time-off requests, approve schedules, and ensure all shifts are properly staffed. Prepare and maintain daily staffing and attendance reports, verify work hours, process schedule changes, and complete other administrative tasks as assigned. Develop and maintain effective staffing plans that support operational goals across departments. Track employee attendance and ensure compliance with internal policies and legal requirements. Prepare shift transition documentation to support consistent handovers between shifts.

REQUIREMENTS: Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication. Proven ability to efficiently coordinate staffing schedules and manage multiple priorities. Proficiency in Microsoft Excel and experience using workforce management or scheduling software. At least 6 months in a similar scheduling or coordination role, with the ability to work independently. Flexibility to work within a rotating 24/7 shift schedule. Familiarity with relevant labour laws and compliance standards related to workforce scheduling and attendance.

BENEFITS: Competitive salary Private health insurance from day one International work environment Opportunities for career development.