Product Manager

WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK 

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. 

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. 

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company  consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.  

WHAT YOU'LL DO 

NPS Prism is seeking a Product Manager who will own the definition and delivery of analytics- and primary-research–based products, including AI-enabled capabilities, that directly drive NPS Prism’s growth over the next five years.. This role is ideal for a hands-on product leader who thrives as an individual contributor, brings a strong customer-first mindset, and can work effectively across cross-functional teams across geographies to take products from idea to launch. 

Key Responsibilities 

• Own end-to-end product development across the full lifecycle: ideation, discovery, scoping, prioritization, build, launch, and post-launch iteration 

• Lead new product development efforts to create new analytics and primary research products, including AI-enabled capabilities, aligned to long-term NPS Prism growth 

• Own product strategy and roadmap decisions for your product area, balancing customer value, technical feasibility, and business impact. 

• Apply a customer point of view, working backwards from customer needs, pain points, and use cases to define product requirements 

• Identify, size, and prioritize product opportunities, making explicit tradeoffs and recommendations backed by customer insight and data 

• As the product owner, collaborate closely with engineering, data science, commercial, and operations teams to deliver high-quality products 

• Actively unblock challenges across teams, balancing speed, quality, and scope 

• Define and own success metrics (e.g., adoption, engagement, retention, revenue impact), and use them to guide prioritization and iteration. 

• Stay current on trends in analytics, AI, research methodologies, and market needs to inform product strategy 

This role is designed for a Product Manager who wants meaningful ownership, exposure to complex customer problems, and the opportunity to grow into a senior product leader over time. 

ABOUT YOU 

Required 

• 5+ years of experience in product management, product development, or a closely related role 

• Professional-level proficiency in written and spoken English is required for this role

• Demonstrated experience delivering products across the full development spectrum, from concept to launch 

• Strong customer-centric mindset with experience working backwards from user needs 

• Experience building or managing analytics-driven, research-based, and/or AI-enabled data products, including working with engineering, data science, commercial and/or operations team members 

• Proven ability to operate as a hands-on individual contributor with ownership mindset, influencing cross-functional teams without formal authority 

• Strong data analysis skills (e.g. SQL, Alteryx, Excel, etc.) 

• Strong problem-solving skills and comfort operating in ambiguous environments 

• Excellent verbal and written communication skills, including the ability to work across geographies and cultures and communicate technical topics to non-technical audiences  

Preferred 

• Experience with B2B SaaS, data platforms, analytics products, or research-based offerings 

• Experience with primary research and/or survey methodology 

• Familiarity with AI/ML concepts (LLMs, prompt engineering, RAG applications, etc.) and their application in customer insights or analytics products 

• Experience in top tier strategy consulting 

• Experience managing junior team members