Lab Systems Architect

ABOUT US

Syniti, part of Capgemini is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth. At Syniti, we tackle the hardest work in data for the world's largest organizations. As the industry's only pure-play data company, we combine our Data First strategy, intelligent software and team of 100% data-focused experts to turn complex data initiatives into quantifiable business success. Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage. We've enabled more than 5,000 successful projects and we're a trusted partner for global enterprises and organizations throughout their data journeys. Syniti's Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution. THE ROLE The Lab Systems Architect plays a critical role in the success of Syniti's Education Services department by designing, implementing, and maintaining technical lab environments that support both eLearning and instructor-led training. This role ensures the seamless operation of lab systems, supports integration with learning platforms, and collaborates cross-functionally to enhance system workflows and user experience. The ideal candidate is a technically skilled, detail-oriented problem solver with a passion for enabling learning through robust infrastructure. WHAT YOU WILL DO Learning Lab Architecture & Management Provide technical oversight for the design, testing, provisioning, and implementation of Learning Lab environments. Manage and maintain lab snapshots, resolving configuration defects as they arise. Optimize lab usage policies in collaboration with Education Coordinators and Leadership. Monitor VM usage reports and metrics, ensuring alignment with budget and demand. Support LMS system integrations as required. Serve as the primary escalation point for lab-related issues and liaise with solution providers to resolve complex problems across all learning lab platforms. System Administration & Support Allocate and reset user training accounts. Stay current with new feature releases across all education platforms. Provide on-call support for lab systems used in global training programs, including availability during evenings and weekends as needed. Regularly review help desk tickets to identify recurring issues, usage patterns, and knowledge gaps. Recommend targeted training, updated documentation, or additional support resources to proactively address common challenges and improve user experience. Train internal and partner instructors on lab systems. Cross-Functional Collaboration & Stakeholder Management Collaborate with Training Operations, Delivery Management, IT, and Application teams to improve workflows, system functionality, and user experience. Manage stakeholder expectations and requirements related to lab systems and processes. Identify and resolve cross-functional issues to ensure company-wide alignment on lab system needs. Reporting & Documentation Document system configurations, best practices, and technical procedures. Own and maintain the Education Services Revenue Report, providing monthly updates to Finance. Support the creation and maintenance of Education Services forms, lists, automations, and integrations, as required. WHAT IT TAKES Proficiency in SQL and at least one of the following databases: Oracle, MS SQL Server, IBM DB2, or MySQL. Experience managing hypervisor solutions and SaaS platform architecture. Knowledge of Microsoft Forms, Power Automate, Power BI, and SharePoint. Experience with Windows Server and Azure Active Directory. Understanding of the Software Development Life Cycle (SDLC). Strong technical writing and documentation skills. Excellent communication, collaboration, and stakeholder management abilities. Knowledge of GraphQL queries and mutations (preferred). Self-starter with a proactive approach to problem-solving. Ability to manage multiple priorities in a fast-paced environment. Passion for education technology and continuous improvement. Be fully aligned to our core values: Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don't know they have. Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. Take Action - Be the first. Don't wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. WHAT WE OFFER Trust in your talent. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our style. Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story. Support. We all rely on each other and enable each other to be successful. You won't stand alone. Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all. Recognition. We are the sum of individual achievements and we always take the time to celebrate them. An open organisation. Titles don't define access at Syniti. We stay humble regardless of where we sit in the organisation. We want to hear every voice, listen to all the ideas and make sure everyone's work is seen and valued. Our Commitment to Inclusion At Syniti, we're committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team. We welcome applicants based on their skills and potential, and we're dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we're here to support you.