Junior Technical Support Analyst
International Digital Partners
Junior Customer Support Analyst (Technical Support) About the Opportunity
We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms.
This is a long-term remote opportunity for professionals based in Brazil who enjoy solving problems, helping customers, and working closely with product and engineering teams in a fast-paced environment.
The ideal candidate combines strong customer service skills with technical curiosity and the ability to troubleshoot software-related issues. Key Responsibilities
Serve as the first point of contact for customer support inquiries.
Capture and document critical issue details within the ticketing system.
Troubleshoot software and platform-related issues through investigation and testing.
Guide customers through troubleshooting steps and identify whether issues are technical defects or user knowledge gaps.
Maintain clear and professional communication with customers throughout the resolution process.
Collaborate closely with Product and Engineering teams to escalate and resolve complex issues.
Contribute to the continuous improvement of support processes and knowledge base documentation.
Assist in monitoring service levels and support performance metrics.
Identify recurring issues and recommend process or product improvements. Required Qualifications
1+ year of experience in Customer Support, Customer Service, Technical Support, Help Desk, Service Desk, or similar roles.
Experience working with ticketing systems.
Strong troubleshooting and problem-solving skills.
Excellent written communication skills.
Ability to explain technical concepts in a simple and customer-friendly manner.
Experience supporting a high volume of customer inquiries.
Strong organizational skills and attention to detail.
Ability to work independently in a remote environment.
Professional English communication skills (written and verbal). Preferred Qualifications
Experience supporting SaaS products or technology platforms.
Familiarity with Jira, Confluence, Intercom, or similar support tools.
Experience collaborating with software engineering or product teams.
Previous experience creating support documentation or knowledge base articles.
Leadership or customer service management experience is a plus. What We're Looking For
Customer-first mindset.
Empathy and strong communication skills.
Curiosity and passion for technology.
Ability to manage multiple priorities simultaneously.
Continuous learning mentality.
Strong sense of ownership and accountability. Work Environment
100% Remote (Brazil)
Long-term project | PJ
International team environment
Schedule aligned with U.S. Central Time (CST)
Vaga publicada há 4 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Junior Technical Support Analyst em Campinas, SP
- ...Junior Customer Support Analyst (Technical Support) About the Opportunity We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms. This is a long-term remote opportunity for professionals...
- ...logs, traces, queries, API behavior) to support diagnosis and handoff to specialists... ...of the application layer . Mentor junior analysts on diagnosis, tooling, documentation,... ...in production application support or technical operations for software/digital products...
- ...the most intricate financial data to store, index, and serve at scale. We take engineering seriously. The Role We're hiring a Technical Support Engineer to be the front line of the customer experience at Theta Data. This is not a generic helpdesk role. Our customers are...
- ...skills; English proficiency at B2 level or above (mandatory); French is a plus. Availability to relocate to Portugal with our support. What we expect from you Will to exceed expectations (your own and the ones defined by Affinity); Exceptional skills and...
- Position We are seeking a key member for our Brazilian technical/sales team, responsible for supporting the company's PV offerings in Brazil. This role... ...Manager and plays a critical part in driving technical support, customer engagement, and business growth. Main Responsibilities...
- ...also striving to help them find their daily inspiration and become the best version of themselves. Roles & Responsibilities Support Salesforce users as necessary to set up fields, profiles, roles, security & other configurations Investigate bugs reported by users...
- A Dimensional é uma empresa do Grupo Sonepar. Nosso DNA é único. Um equilíbrio entre iniciativas locais e operações globais permeiam nossos negócios e são a chave de nosso crescimento. Investimos constantemente para sermos muito mais do que simples distribuidores de materiais...
- A Dimensional é uma empresa do Grupo Sonepar. Nosso DNA é único. Um equilíbrio entre iniciativas locais e operações globais permeiam nossos negócios e são a chave de nosso crescimento. Investimos constantemente para sermos muito mais do que simples distribuidores de materiais...
- ...customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra. About Role and Team: As a Technical Support Engineer you will work with leading enterprise...
- ...with US clients. We offer: ~100% Remote Work ~$20 USD per hour ~ Working only 40 hours per week Title: Functional Technical Support with EDI experience Key Responsibilities Resolve application functional and logical issues Provide end-user support and...
- ...The primary purpose of the Channel Partner Support Representative II is to provide a centralized point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role provides daily support to Zebra PartnerConnect program members...
- ...trabalho e inspiramos uns aos outros. Junte-se a nós e sinta a diferença. Descrição da vaga Main Activities Provide 24/7 support for workload automation applications, ensuring uninterrupted service and timely issue resolution. Provide 2nd level application...
- ...Technical Business Analyst – FIX Protocol / Trading Applications We are looking for a Technical Business Analyst with strong experience in FIX Protocol and trading applications to support technology initiatives within a global financial services environment....
- Junior Writer Location: Remote Position Type: Contract Company: Pocket FM About Us At... ...and detail-oriented Junior Writer to support content localization, AI-driven script adaptation... ...integrity. Incorporate editorial and technical feedback to revise and deliver high-...
R$ 3.500
...proactive Recruiter Assistant with strong English skills to support high-volume recruiting operations. This fully remote role offers... ...ATS Experience in high-volume recruiting environments Technical Requirements Two monitors Laptop with i5/i7 (or equivalent...R$ 2.300
...Os interessados deverão encaminhar o currículo aos cuidados de RH para o e-mail ****@*****.*** com a sigla GARÇOM JUNIOR no campo assunto até o dia 30/06/2026. AVISO O Emprega Campinas não autoriza o uso das informações disponibilizadas em seu...Campinas, SPhá 6 horas atrás- ...our success in a collaborative environment We are looking for a Support Engineer . In this role, you will: Collaborate closely with... ...streamlined training compliance tracking. PleaseReview: Serve as a technical point of contact for both standalone and Veeva-integrated...
- ...This team supports critical financial systems and is responsible for... ...both day-to-day operational support (KTLO) and strategic project... ...experience beyond general Business Analyst responsibilitie s. Nice... ...grow every day by attending technical and non-technical tra...
- ...description Estamos em busca de um Anaplan Consultant Junior para atuar em projetos internacionais, contribuindo para a construção... ..., we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc. As you know,...
- ...Nosso cliente está em busca de um(a) Analista de Projetos Júnior para atuar no acompanhamento e suporte às atividades de obras e projetos, garantindo organização, controle e alinhamento entre todas as partes envolvidas no empreendimento. O profissional será responsável...
R$ 3.000 a R$ 3.350 mensal
Descrição Local de trabalho: Campinas, SP Regime de contratação de tipo: Efetivo – CLT Jornada: Período Integral Área e especialização profissional: Contábil, Finanças, Economia - Fiscal Nível hierárquico: Analista Requisitos Escolaridade...R$ 1.000 a R$ 4.542,23 mensal
Descrição Local de trabalho: Campinas, SP Regime de contratação de tipo: Efetivo – CLT Jornada: Período Integral Área e especialização profissional: Comercial, Vendas - Venda Externa Nível hierárquico: Analista VALORIZADO Tempo de experiência...- Descrição Local de trabalho: Campinas, SP Regime de contratação de tipo: Prestador de Serviços (PJ) Jornada: Período Integral Área e especialização profissional: Jurídica - Trabalhista Nível hierárquico: Operacional Requisitos Escolaridade...
- ...Descrição do Cargo Procuramos um advogado júnior para integrar nossa equipe em Campinas, SP para o setor de Contencioso Estratégico. As atividades diárias incluem a elaboração de petições, pareceres e contratos, análise de casos, realização de pesquisas legais e o acompanhamento...
- ...track record in customer service within a technical environment? Are you experienced in... ...billing management, providing technical support and handling after-sales support? Are you... ...currently looking for a full-time Customer Care Analyst based in Campinas, Brazil. DEIF A/S...
R$ 2.300 a R$ 4.000 mensal
...Desejável noções de higiene e segurança alimentar. Idiomas: Português Carga Horária: Combinar Dias: Combinar Experiência exigida: Junior Benefícios: Vale Alimentação + Vale Transporte + Refeição na Empresa Escolaridade: Ensino Médio...R$ 2.100
VAGA: VENDEDOR EXTERNO (PORTA A PORTA) – HBR FORMATURAS [Campinas e Região] | CLT Atuação com vendas externas (porta a porta) de fotografia/formaturas. O QUE OFERECEMOS: Salário fixo: R$2.100 Remuneração variável por performance Reembolso de combustível + R$0,45/km...- Role Description Infraestructure Analyst Who We Are Born digital, UST transforms lives through... ...role Key Responsibilities: End-User Support - Provide end-user-facing support for... ...applications as defined by the client. Technical Expertise - Perform configuration, installation...
- ...software that empowers HR professionals and the people leaders they support. To support our fast-growing team, we are hiring a Software... ..., you will thrive here. Key Responsibilities: Provide technical support for web-based platform, helping customers resolve issues...
- ...preparing documentation, evidence, and supporting materials to address findings and implement... ...and enrichment of vendor data to support continuous improvement. Continuous Improvement... ...emphasis on master data governance. Technical / Functional Competencies Proficiency in...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Junior Technical Support Analyst. Seja o primeiro a se candidatar!
