Servicenow Senior Technical Consultant - Advanced English (Brazil)

About Ondaro

As a recognized industry leader and ServiceNow Elite “Pure Play” Partner, Ondaro designs, empowers, and sustains digital transformation for enterprise clients across the public and private sectors. With prestigious awards such as ServiceNow’s “Creator Workflow Partner”, “Americas Elite Partner of the Year”, and “Global Elite Partner of the Year”, Ondaro delivers end‑to‑end solutions. We enable organizations to maximize their ServiceNow investments, reducing costs and elevating service quality across the entire enterprise.Senior Technical Consultant - ServiceNow (Multiskill)

We are looking for a versatile and highly skilled Senior Technical Consultant to join our team. If you are a ServiceNow expert who goes beyond a single module and loves designing comprehensive, cross‑platform solutions, this role is for you.

You will act as a trusted advisor and technical leader, driving complex implementations across various ServiceNow products (ITSM, ITOM, CSM, HRSD, SPM, etc.) while ensuring scalable architecture and platform best practices.

In Your Daily Routine, You Will

• Lead end-to-end technical implementations across multiple ServiceNow modules, ensuring seamless interoperability.
• Act as the primary technical reference in client‑facing discussions, translating complex business requirements into robust platform solutions.
• Design, develop, and customize advanced platform features, including complex Business Rules, Script Includes, Client Scripts, and UI Actions.
• Architect and implement robust integrations using IntegrationHub, REST/SOAP APIs, and Service Graph Connectors.
• Champion the Common Service Data Model (CSDM) framework, ensuring all module implementations align with the broader architectural vision.
• Build advanced workflows and automations using Flow Designer and custom actions.
• Conduct code reviews, enforce security controls, and guarantee overall code quality and platform performance.
• Mentor Mid‑Level and Junior Developers, fostering a culture of technical excellence and continuous learning.
• Collaborate closely with Solution Architects, Project Managers, and global stakeholders to define project roadmaps and technical strategies.

What You’ll Bring To The Table

• Languages: Advanced English (mandatory for global communications, documentation, and client‑facing workshops).
• Multiskill Expertise: Deep hands‑on experience and solid understanding of at least 2 or 3 core ServiceNow modules (e.G., ITSM + ITOM, or CSM + HRSD, or ITSM + SPM).
• Platform Fundamentals: Advanced scripting skills (JavaScript, Glide API, Regex) and deep knowledge of the ServiceNow platform architecture.
• Integrations: Proven experience building complex outbound and inbound integrations (REST/SOAP, OAuth, IntegrationHub).
• Data Architecture: Strong understanding of CSDM, CMDB, and platform data governance.
• Front‑end (Plus): Familiarity with Service Portal (AngularJS) and/or the new Now Experience UI Framework (UI Builder).
• Soft Skills: Excellent problem‑solving skills, ability to manage client expectations, and strong consultative posture.

Nice To Have / Desirable

• ServiceNow Certifications: Certified Application Developer (CAD) and multiple Certified Implementation Specialist (CIS) credentials in different modules.
• Experience working in Agile/Scrum methodologies within global consulting environments.

Benefits

• Medical & Dental Insurance
• Home Office Allowance
• PLR (Profit Sharing Program)
• Life Insurance
• Food & Meal Vouchers
• Childcare & Nanny Allowance

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