It Manager

It Manager - Detalhes da Vaga. ● What youll be doing: Provide technical leadership and guidance to infrastructure specialists and IT support teams, acting as the escalation point for complex technical issues Design, review, and maintain IT infrastructure including network (LAN/WAN, firewall, Wi-Fi), cloud/hybrid connectivity, and supporting platforms, aligning with PPG standards Oversee infrastructure-related IT operations including incident management, problem management, change management, and service level management, focusing on infrastructure, network, and platform services Lead high severity and major technical incidents, ensuring timely escalation, resolution, and root cause analysis Ensure infrastructure security and compliance by working closely with HQ IT and security teams, including supporting internal and external audits (ISO27001, SOC, etc. ●) Monitor and manage infrastructure-related projects to ensure deliverables meet business requirements, timelines, and approved budget Lead and oversee infrastructure deployment, upgrades, and lifecycle management across lounges and offices in the Americas region Liaise and negotiate with vendors for implementation, maintenance, and support of IT infrastructure, ensuring cost control and service quality Collaborate with business stakeholders and IT teams to deliver scalable and reliable technical solutions for operational and new business requirements Maintain and standardize IT documentation including network diagrams, SOPs, system configurations, and knowledge base Drive analysis of IT issues and oversee implementation of corrective, preventive, and continuous improvement measures to enhance system reliability and operational efficiency Lead and oversee ad hoc initiatives and technical project execution as assigned by the IT Operations Manager About you: Degree holder in Computer Science / Information Technology or relevant disciplines Strong background experiences Experience managing vendors, procurement processes, and infrastructure-related budgets Strong sense of business urgency, passionate to achieve Operation Excellence Strong project management, interpersonal and people management skills Excellent analytical and problem-solving skills to provide quick solution to problems English language proficiency is required Spanish is a plus . Requisitos para participar do processo. ● . O que oferecemos.