sales manager: customer services & parts (csp) performance.

Multinational company in the automotive sector is seeking a Customer Services & Parts (CSP) Performance Manager – LAMEA, based in São Bernardo do Campo (SP), with a flexible hybrid work model.
Main Responsibilities
Drive end-to-end performance, growth, and profitability of the Customer Services & Parts (CSP) business across the LAMEA region.
Define and govern parts pricing strategy, ensuring consistency and strong pricing governance across markets.
Lead business development initiatives for parts, including e-commerce expansion, portfolio management (TruckParts, Reman, Oils & Liquids), and performance optimization.
Ensure BEV Customer Service readiness across markets, including parts availability, service concepts, and operational processes.
Develop and execute service contract strategies, overseeing systems, tools, and performance management to ensure scalability and profitability.
Drive digital solutions and new business models for CSP, including rollout in new markets and ongoing performance monitoring.
Act as a central interface between markets, business units, logistics, IT, and central functions, ensuring alignment and effective execution.

Lead regional performance steering, including financial forecasting, KPI tracking, and preparation of Business Reviews (BizRev).
Coordinate operational planning (OP) cycles and lead monthly regional performance calls, ensuring transparency and action follow-up.
Monitor logistics performance and resolve escalations in collaboration with supply chain partners.
Leverage data analytics and business intelligence tools to generate insights, support decision-making, and improve performance.
Ensure data quality, system governance, and effective use of reporting tools across the region.

Requirements / Desired Profile
Bachelor’s degree in Business Administration, Engineering, Economics, or related fields.
Solid experience (3–5 years) in Customer Services, After-Sales, Parts business, Performance Management, or similar commercial functions.
Experience in international or regional roles, ideally covering LAMEA or emerging markets.
Strong understanding of parts business, service contracts, and after-sales operations.
Proven experience working in cross-functional environments (e.g., Logistics, IT, Finance, Digital, Product Management).
Strong analytical skills, with experience in KPI management, financial forecasting, and performance steering.
Familiarity with pricing strategy, portfolio management, and profitability optimization.
Knowledge of digital solutions, systems landscape, and data governance; experience with data analytics or machine learning is a plus.
Fluent in English; additional languages such as Portuguese, Spanish, or German are a plus.
Availability for international travel as required.
Flexibility to work in a hybrid model based in São Bernardo do Campo. show more