Senior Vip Relationship Specialist, Brazil
Caderno Nacional
Senior Vip Relationship Specialist, Brazil - Detalhes da Vaga. ● In this senior role, you will serve as the primary point of contact and trusted advisor for our high-value clients in the region. ● You will be responsible for elevating the customer experience, fostering long-term client loyalty, and leading localized initiatives to drive business success and market share within the Brazilian and broader LATAM crypto ecosystem. ●Key ResponsibilitiesPortfolio Management & Acquisition: Drive client acquisition and deliver high-touch relationship management for a dedicated portfolio of premium institutional and high-net-worth (HNW) clients in Brazil. ●Relationship & Engagement: Build strong rapport and trust with existing VIP clients through frequent, personalized, and sustained communication, ensuring high retention and platform loyalty. ●Process Optimization: Take ownership of designing and optimizing key customer service processes and systems tailored to the local market, establishing management rules, and tracking the life-cycle status of key accounts. ●Data-Driven Analysis: Analyze client trading behaviors, identify unspoken or sophisticated needs, and prepare comprehensive key customer analysis reports to inform localized product and service strategies. ●Cross-Functional Collaboration: Act as the strategic liaison between Brazil VIP clients and internal stakeholders (Product, Compliance, Operations, and Tech teams) to deliver optimal, seamless, and compliant service solutions. ●QualificationsProven Track Record: A well-established client network in Brazil/LATAM, including institutional clients, high-net-worth individuals (HNWIs), family offices, private banking clients, brokers, or futures institutions. ●Industry Experience: Direct experience working within crypto trading platforms, digital asset exchanges, or fintech pioneers is highly advantageous. ●Financial Background: Minimum of 4-6 years of prior experience in sales, account management, or client services within international financial institutions, commercial/private banking, or asset management. ●Language Proficiency: Native or bilingual fluency in Portuguese (both written and spoken) is mandatory, along with professional proficiency in English for cross-border corporate communication. ●Adaptability & Resilience: Proven ability to thrive under pressure, manage tight deadlines, and excel in a fast-paced, multi-tasking environment. ●Crypto Passion: Demonstrates a deep enthusiasm for the web3 and cryptocurrency industry, with a sharp understanding of the latest trends, regulatory shifts, and innovations in the Brazilian market. ●. Requisitos para participar do processo. ● . O que oferecemos.
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