Qualitative Project Manager, Patient Centered Solutions

IQVIA provides scientific services spanning clinical trials, real world evidence, and consulting in all areas of the product lifecycle. The Patient Centered Solutions (PCS) team leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug interventions. We focus on understanding and meeting the needs of our clients – mostly life science/pharmaceutical companies – through the application of broad consulting expertise and technical scientific knowledge to design scientifically rigorous research. This research is broad and includes qualitative (e.g. interviews, focus groups), quantitative (e.g. clinical outcome assessments (COAs)/patient-reported outcomes (PROS), preference research) and passive (e.g. digital health technology tools) approaches to understand patient, caregiver and healthcare professional experiences and expectations of disease and treatment.

To meet our client expectations and retain the excellent reputation built up over time the IQVIA PCS team is committed to recruiting, training and supporting driven individuals who have both consulting skills and life science skills that can be applied to PCS research activities. Individuals joining us are assured of a rewarding and progressive career in patient-focused research. You’ll have the opportunity to address challenging client issues, across multiple geographies with a hands-on influence in developing and delivering solutions.  We operate in a truly multi-cultural, collegial, and collaborative work environment that is rich in development and growth.

Role Description

As part of the Study Execution Team (SET), the Qualitative Project Manager will be responsible for the execution of all operational aspects of the data collection phase of Patient Centered Solutions (PCS) studies which include a primary research phase.  The Qualitative Project Manager will be an integral member of study teams and will be involved in proactive project planning and take ownership of the management of study fielding.  The abilities to multi-task, “think fast on your feet”, creatively problem-solve, and provide accurate information, logistical solutions and support and quality results are keys to success. 

The Qualitative Project Manager will:

• As part of the project team, will manage and ‘own’ the primary research process from determining feasibility through study closeout.
  • Inform/develop recruitment and overall execution plan, determine feasibility, develop timelines and secure cost estimates with various recruitment partners and/or sites 
  • Review recruitment materials for Institutional Review Board (IRB) submission
    • Provide input on relevant operational aspects of study protocol
    • Provide input on screening documents, confirmation of diagnosis (COD), recruitment outreach materials.
    • Provide input on quantitative survey materials
  • Manage recruitment process
    • Secure recruitment partners (vendors, patient advocacy groups (PAGs), sites) and ensure all logistical pieces are in place: required training, contracting and purchase orders, invoicing, sFTP sites, interviewing platforms, required programming of online materials
    • Laisse with other SET members to provide details related to and for actioning relevant project tasks.
    • Provide research materials, align with project team on recruitment processes, conduct project kick-off calls with vendors, ensure accuracy of recruitment tracker.
    • Monitor recruitment process to ensure all participants meet criteria and requirements are met, act as point person for all recruitment partners
    • Manage programming and launching of any online recruitment/interviewing materials
    • Provide regular internal/external recruitment/project updates
    • Work with vendors/sites to meet timing and quality standards
    • Ensure compliance with IQVIA requirements and SOPs
    • As needed:
      • Screen and schedule KOLS, patients, secure informed consent forms and CODs
      • Coordinate transcriptions
      • Coordinate payment of honoraria
      • Approve vendor invoicing
      • Create/request purchase orders
      • Facilitate contracting with PAGs, clinicians, vendors, subcontractors, etc.
      • Ensure new vendors/partners are set up within internal systems
  • Budget tracking: own financial tracking for out-of-pocket costs and billable time
• Ensure all legal and fiduciary requirements are consistently met
  • Receipt of high-quality deliverables from partners
  • Safeguards against unnecessary expenses, inefficiencies, and poor delivery 
  • Compliance with legal requirements (fair market value, anonymity, etc.)

MINIMUM EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree
• 5-7 years project management experience, preferably in market research, healthcare, or pharmaceuticals.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.