Customer Support Specialist

Customer Support Specialist - Detalhes da Vaga. ● To support our fast-growing team, we are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply about the product and the people who use it. ●In this role, you will work directly with customers to help them get the most value out of our clients SaaS platform. ● You will troubleshoot issues, guide users through configuration and best practices, and partner with internal teams to improve both the product and the customer experience. ●This is a hands-on role in a collaborative team where curiosity, ownership, and a growth mindset are valued. ● If you enjoy technology, learning new systems, and turning complex problems into clear solutions for customers, you will thrive here. ●Key Responsibilities:Provide technical support for web-based platform, helping customers resolve issues and use the product effectivelyWork directly with customers to configure our product and guide them through best practices for importing and managing organizational dataInvestigate and resolve support tickets with a focus on timely, thoughtful communication and a positive client experienceCollaborate with internal teams to escalate and resolve complex issuesIdentify patterns in support requests and provide feedback that helps improve the product and documentationContribute to internal knowledge bases and help refine support processes as the company growsQualifications:2+ years of experience supporting web-based applications or SaaS platformsStrong troubleshooting skills and the ability to diagnose technical issues clearly and efficientlyComfort working directly with customers and explaining technical concepts in a clear, approachable wayCuriosity and a growth mindset, with the ability to quickly learn new technologies and systemsSelf-motivation and ownership in identifying problems and improving processesStrong collaboration skills and the ability to work across teams to find solutionsSound judgment and attention to detail. Requisitos para participar do processo. ● . O que oferecemos.