Director, professional services (north america, emea & apac)

General Accountabilities

Strategic Leadership and Program Oversight

· Program Delivery: own end-to-end delivery of large-scale programs across the regions, from greenfield implementations through rollout expansions, against customer ROI goals and contractual SOW deliverables.

· Growth Through Delivery: convert delivery performance into services expansion and cARR growth through additional rollouts, training, full consumption of purchased seat licenses, and cross-sell/up-sell.

· Sales Engagement: partner with account executives on services opportunities, scope and price the work, present the delivery approach to prospects and customers, and negotiate services terms through to close.

· SOW Ownership: write and negotiate SOWs and change orders; protecting margin and holding delivery to what was signed.

· Outcomes and KPIs: set and hit the success criteria that define value realization for each account, keeping every program aligned to Sigga's strategic priorities.

· Risk and Issue Management: surface risks early and drive issues to closure so billable milestones land on time and project hour overruns stay contained.

· Resource and Performance Management: deploy people, budget, and time where they return the most, tracking program health and correcting course fast.

Team Leadership and Collaboration

· Team Building: recruit, hire, and lead the Project Managers who carry the accounts, and set the performance standard the team is held to.

· Mentorship and Coaching: develop project managers and functional consultants, and keep the bench deep enough to absorb growth.

· Cross-Functional Leadership: drive collaboration across Sales, Product, and Customer Success, escalate risks early, and bring recommendations with the solution attached.

· Trusted Advisor: own the executive relationship at each account, deliver a Sigga roadmap tied to their EAM objectives, and partner with Customer Success to turn adoption into realized ROI.

Job Qualifications

Required

· 3+ years of SAP Plant Maintenance experience or equivalent experience in maintenance, repair, planning and scheduling operations within our target industries.

· Demonstrated track record carrying services revenue, margin, or utilization targets, with hands-on experience scoping, pricing, and negotiating SOWs and change orders.

· 10+ years delivering professional services, consulting, or SaaS implementation engagements for enterprise software at large, multi-national accounts, including 3+ years leading project or program managers.

· Executive-level escalation and conflict management across internal and customer stakeholders.

· Independent problem solver with high accountability to outcomes.

· Strong verbal and written English, with the ability to run executive conversations across regions.

· Bachelor's degree (B.A. or B.S.) in a related field, or an equivalent combination of education and experience.

Preferred

· Delivery experience across two or more of North America, EMEA, and APAC, managing distributed teams and customers in multiple time zones.

· Experience with a professional services automation or CRM tool for forecasting, staffing, and expansion pipeline.

· Mobility implementation experience at an enterprise scale.

Other Requirements

· Willing to travel up to 50% (domestic and international).

· Multiple language skills: at least one of Spanish, French, or German.