Reverse Logistics Specialist

ABOUT SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future!

ABOUT THE ROLE

Driven by the need for operational excellence in return flows and aligned with the company’s strategic goals, this position functions as the critical "engine" designed to integrate, synchronize, and govern the end-to-end lifecycle of return operations. The role bridges the gap between Customer to Seller (C2S), Customer to Warehouse (C2W), and Warehouse to Seller (W2S) flows. Operating within a high-stakes environment characterized by volume volatility and customer-centric demands, this specialist is structured to scale up reverse logistics capabilities, safeguard operational continuity, and eliminate systemic bottlenecks across the return network. By driving rigorous performance governance and real-time troubleshooting, the role acts as a primary defender of the customer experience, directly safeguarding strict SLA adherence and market competitiveness. Ultimately, the position translates complex, large-scale return data into stable, cost-efficient, and scalable operations, directly mitigating risk while supporting SHEIN’s corporate efficiency mandates, revenue protection, and regional growth targets.

Key Responsibilities

Operational Management and End-to-End Governance:

1. C2S, C2W & W2S Connection: Act as the primary point of contact between reverse logistics operations and 3PL partners.
2. Capacity and Input Planning: Align daily return volume forecasts with 3PL capacity, ensuring operational resources support established business growth.
3. Lead Time and Backlog Monitoring: Track end-to-end performance of return journeys, prioritizing aged inventory and ensuring strict compliance with system SLAs.
4. Systemic Troubleshooting: Investigate, resolve, and prevent system problems or data integration failures between SHEIN platforms and 3PL (TMS) systems.
5. Share and KPI Management: Monitor return volume share among 3PLs daily, ensuring adherence to the baseline, in addition to tracking total return lead times.
6. Monitoring and Controlling: Oversee the expansion of monitoring and support for reverse operations across all national hubs.

Governance, Communication, and Continuous Improvement:

1. Management Routine (Meeting Cadence): Conduct daily meetings with internal teams and weekly performance meetings with 3PL Quality teams; provide recurring reports to internal management.
2. Projects: Lead structured project and continuous improvement initiatives focused on maximizing return performance, reducing loss/damage rates, and optimizing operational costs.
3. Action Plan: Ensure the implementation of action plans with 3PLs based on root cause identification, using methodologies such as PDCA, 5W2H, and CAPA.

Qualifications

• Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related fields.
• Experience: Minimum of 5 years of experience in logistics operations, with a strong background in e-commerce, express logistics, or reverse logistics.
• Operational Expertise: Deep understanding of logistics networks, carrier coordination, and performance management. Proven knowledge of express delivery models and the operational challenges inherent in high-velocity reverse flows.
• Data-Driven Mindset: Exceptional ability to analyze KPIs, identify risks, and translate complex data into actionable strategic insights.
• Hands-on Leadership: Proactive approach with the willingness to visit field operations, engage directly with 3PL partners, and ensure seamless execution of processes.
• Problem-Solving & Project Management: Strong analytical thinking to address operational challenges and implement preventive measures. Proven experience in leading and executing cross-functional logistics projects to achieve business goals.
• Communication: Excellent data storytelling and stakeholder management skills.
• Language Skills: Mandatory fluency in Portuguese and English. Proficiency in Spanish and Mandarin will be considered a significant plus.
• Mindset: Strong ownership, focus on delivery, alignment, and results-oriented performance.

CAREERS AT SHEIN

We Commit to Inclusion

At SHEIN, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.

We Empower Talents with Diverse Careers

At SHEIN, we empower talent to excel with regular opportunities to elevate their career in their respective fields. As a dynamic business, we support internal mobility, diverse career pathways and recognition of success and contribution in a variety of meaningful ways.

We Engage with Global Cultures

SHEIN has over 20 offices worldwide , providing talent with many opportunities to collaborate with colleagues around the world. Perspective sharing and leveraging cultural differences, is one of our core strenghts as we work on many exciting projects and draw insights from industry-leading experience.