Senior Quality Assurance Analyst - ServiceNow - Contractor in USD

For an international organization, we are urgently looking for a Full Remote Senior Quality Assurance Analyst with strong understanding of the ServiceNow suite.

Candidates need to be willing to work US office hours. This positions is long-term.

Tasks and Responsibilities: Designing the full testing framework - including unit, integration, system, regression, UAT, and performance testing - tailored to the ServiceNow customization; Collaborating closely with the project team to understand application requirements, create test cases, and ensure comprehensive test coverage; Coordinating with business owners, developers, and end-user representatives to ensure test scenarios reflect real-world usage across different regions, roles, and support request types; Reviewing manual test cases and user stories in Azure DevOps projects; Creating and managing test cases, test data, and defects in Azure DevOps; Participating in Sprint planning and retrospective sessions; Monitoring defect trends, test coverage metrics, and quality KPIs throughout the project lifecycle to refine the approach and prevent recurring issues across successive release cycles;

Profile: Bachelor or Master degree; +5 years of experience in a QA role; +4 years of hands-on experience with Open-source testing tools (Selenium,TestNG/Junit, Cucumber,Appium etc.); +2 years of experience with the Azure DevOps platform is required; Strong understanding of the ServiceNow suite API testing using Postman, Rest assured experience is a must; Experience in automating system integration (mock/stubs) and E2E Tests; +2+ Experience in mobile automation using Appium and cloud platforms like Browser stack /Lambda test; Experience with a JavaScript framework such as CypressIO or similar with experience of testing with Node.js, React, Angular or similar JavaScript framework; Knowledge of SAP and experience with test automation of SAP FIORI and GUI using UFT/QTP is highly desired; Strong knowledge on Rest API, and working experience in REST API methods and operations, data serialization using JSON libraries; Experience in implementing CICD using Azure DevOps or Jenkin or GitLab or Git actions; Experience with object-oriented programming languages like Java/JS/Python is must; Experience within both automated and manual testing, understanding the need and methodology behind incorporating both types of testing; Experience in SCM, CICD and build management tools such Maven, Sonar, Git, Azure pipelines/Jenkins, Docker; Other test automation frameworks like Selenide/Playwright/Jest is desirable; Fluent in English;