Travel Manager

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

THE POSITION

The Travel Manager leads end-to-end travel operations for the FIFA Women’s World Cup 2027™, including flights, accommodation and ground transportation.

The role requires hands-on experience with bookings, quotations, ticket issuance, reissuance, availability checks and fare rules, as well as coordinating complex group travel for major events.

Working closely with FIFA teams, airlines, suppliers and other stakeholders, the Travel Manager must combine strong operational knowledge with flexibility, empathy and a genuine service mindset.

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YOUR PROFILE

KEY RESPONSIBILITIES

• Manage flight and hotel bookings, quotations, ticket issuance, reissuance, cancellations and refunds using Amadeus.
• Apply airline fare rules, ticketing conditions, deadlines, penalties and baggage policies.
• Coordinate travel for groups of over 100 people, including flights, accommodation, visas, ground transportation and itineraries.
• Build strong relationships with airlines, hotels, travel agencies and transportation providers.
• Negotiate rates, booking conditions and operational solutions while monitoring budgets and costs.
• Support travellers during schedule changes, disruptions, emergencies and other unexpected situations.
• Develop contingency plans and make quick, practical decisions in high-pressure situations.
• Maintain accurate travel data, reports, passenger lists and operational documentation.
• Coordinate travel requirements across multiple cities and client groups, including teams, delegations, guests, VIPs and workforce.
• Provide responsive, patient and solution-oriented service throughout the travel journey.
• Development of contingency plans for high level client groups
• Proactive identification and mitigation of operational risks
• Decision-making under high time pressure to ensure continuity of tournament operations while maintaining service levels and cost control
• Acting as an advisory interface between FIFA Functional Areas, External Stakeholders, Suppliers, Host Country Authorities, and FIFA/FWWC27 Senior leadership
• Preparation of executive-level briefings, recommendations, and decision papers related to travel strategy, pricing, and operational readiness
• Support to FIFA Partnerships in managing expectations with commercial partners in high-demand or capacity-constrained environments

YOUR PROFILE

• Right to work in Brazil. 
• Fluent in English (spoken and written)
• Fluent in Portuguese (spoken and written)
• Ability to re-locate to Rio de Janeiro.
• Proficient in MS Office (Word, PowerPoint, Excel)
• Completed (business) travel agency education or business education with training in the travel industry
• Further education in tourism, event or general management
• Strong experience in the business travel industry (travel, accommodation and ground transportation) 
• Excellent skills in GDS, preferably GDS Amadeus/ticketing and fare rules 
• Relevant experience in project and event management

About FIFA Women's World Cup 2027

The FIFA Women’s World Cup™ is the greatest women’s sporting event on the planet, showcasing the best players in the world on the biggest stage. In 2027, history will be made as Brazil welcomes the tournament to South America for the first time ever.

This landmark event will unite the world through an unprecedented celebration of women's football, inspiring billions of fans across the globe. As we prepare to host teams and supporters from every corner of the world, we’re looking for passionate, talented individuals to be part of history and help deliver an unforgettable tournament.

Join us and play your role in making FIFA Women’s World Cup 2027™ a truly extraordinary experience that celebrates and elevates women’s football.