SEA LOGISTICS CUSTOMER CARE SPECIALIST - TALENT POOL

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Customer Care Analyst supports customers by providing assistance, answering inquiries, resolving issues, and ensuring service excellence. The role is responsible for maintaining the satisfaction of both internal and external customers while ensuring the quality and efficiency of the services provided.

How you create impact

• Provide support, guidance, and consultative assistance to ensure customer satisfaction;
• Receive, qualify, and register customer requests within the operational process;
• Manage customer issues and identify effective solutions to resolve problems;
• Register new customers, align operational requirements, and monitor initial shipments;
• Act as the main point of contact for quotations, ocean freight transportation, and cargo pickup and delivery services;
• Monitor performance indicators, implement action plans, and drive continuous improvement initiatives.

What we would like you to bring

• Bachelor's degree in International Trade, International Relations, Logistics, or related fields;
• Experience in coordinating ocean import logistics processes and monitoring international shipments;
• Customer service experience and strong customer-oriented mindset;
• Intermediate level of English.

What's in it for you

At Kuehne+Nagel, a career is more than you imagine. It is an opportunity to grow, contribute, and make an impact. We foster an inclusive and welcoming work environment where every employee is valued, empowered, and inspired to achieve their full potential.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.