Nexthink Engineer

Nexthink Engineer - Detalhes da Vaga. ● This role partners with Technology, Workforce Enablement, Service Management, Infrastructure, and Business teams to identify experience gaps, uncover productivity friction, and drive data-driven improvements that enhance employee satisfaction, productivity, and business outcomes. ●Key ResponsibilitiesExperience Measurement & Analytics- Develop, maintain, and evolve XLA frameworks, experience scorecards, and success metrics. ●- Analyze employee experience data from DEX platforms, surveys, service management tools, and operational systems. ●- Establish experience baselines and identify opportunities for improvement. ●- Track and report experience trends across devices, collaboration tools, applications, network services, and support functions. ●- Measure business impact associated with experience improvements. ●Reporting & Insights- Build executive dashboards and operational reporting for leadership teams. ●- Translate complex data into actionable insights and recommendations. ●- Present trends, risks, and improvement opportunities to stakeholders. ●- Develop recurring scorecards highlighting experience performance across services. ●Experience Improvement Programs- Identify productivity blockers and experience pain points. ●- Partner with service owners to create improvement plans. ●- Measure the effectiveness of improvement initiatives and validate outcomes. ●- Support continuous improvement initiatives aligned to Workforce Experience and EMM objectives. ●Stakeholder Engagement- Collaborate with Infrastructure, Service Desk, End User Computing, Collaboration, Security, and Application teams. ●- Facilitate workshops to identify experience gaps and define improvement actions. ●- Support vendor management activities by evaluating experience outcomes against contractual commitments and XLAs. ●Governance & Framework Development- Establish experience measurement standards and governance processes. ●- Support adoption of experience-centered service management practices. ●- Ensure alignment between business objectives, employee experience outcomes, and operational performance metrics. ●QualificationsEducatio- nBachelor''s Degree in Information Technology, Business Analytics, Computer Science, Information Systems, or related discipline. ●Experienc- e3–7+ years of experience in- :Digital Employee Experience (DEX- )IT Service Management (ITSM- )Service Improvemen- tBusiness Intelligenc- eData Analytic- sWorkforce Experience ProgramsPreferred Experienc- eExperience with platforms such as- :Nexthin- kControlU- pLakesid- eHappySignal- sServiceNo- wMicrosoft Power B- IMicrosoft Viva Insight- sPower PlatformRequired SkillsTechnical Skil- lsData analysis and visualizati- onPower BI reporting and dashboard developme- ntITSM and service management concep- tsExperience Level Agreements (XLA) methodologi- esSurvey and sentiment analys- isKPI and metric developme- ntStatistical analysis and trend identificationBusiness Skil- lsExecutive presentation skil- lsStorytelling with da- taProblem-solving and critical thinki- ngStakeholder manageme- ntContinuous improvement methodologi- esBusiness case development. Requisitos para participar do processo. ● . O que oferecemos.