Implementation Success Analyst

Implementation Success Analyst - Detalhes da Vaga. ● We’re looking for an Implementation Success Analyst to lead client onboarding and ensure an excellent implementation experience for our customers. ● You will play a key role in driving product adoption and long-term success by guiding clients through all stages of implementation — from kickoff and configuration to go-live and post-launch support. ● Key Responsibilities: Lead and manage the onboarding process for clients, ensuring a smooth transition to using the platform. ● Develop and implement integration playbooks that promote quick and effective adoption of the solutions. ● Collaborate with internal teams to configure and customize the platform according to each client''s specific needs. ● Conduct training sessions and workshops with clients to ensure full understanding and utilization of the platform''s functionalities. ● Monitor the progress of implementation, identify and resolve potential issues, and adjust plans as necessary. ● Provide ongoing support during the integration phase, ensuring clients feel comfortable and well-informed. ● Work closely with clients to understand their needs and expectations, adjusting the onboarding approach to meet those demands. ● Analyze adoption and engagement metrics to ensure clients are maximizing the value of the solution. ●. ● Requirements: Proven experience managing B2B onboarding or implementation of HR, ERP, or SaaS solutions, preferably with enterprise clients; Experience building and executing integration playbooks and training programs; Familiarity with toolssuch as Asana, HubSpot, Salesforce, or other CRM/project management platforms is a plus; Fluent English (spokenand written) for working with global clients and internal teams. ● Benefits: Flexible Benefits; Transportation or Mobility Allowance; Health & Dental Plans; Life Insurance; Birthday Day Off; Gympass & Totalpass; Hybrid Work Model: Work from the office 3 times a week, with mandatory office presence during the last week of each month. ●. Requisitos para participar do processo. ● . O que oferecemos.