Customer Support Specialist
Brite
Company:
Our client is a leading provider of org chart automation and workforce planning software that empowers HR professionals and the people leaders they support. To support our fast-growing team, we are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply about the product and the people who use it.
In this role, you will work directly with customers to help them get the most value out of our client’s SaaS platform. You will troubleshoot issues, guide users through configuration and best practices, and partner with internal teams to improve both the product and the customer experience.
This is a hands-on role in a collaborative team where curiosity, ownership, and a growth mindset are valued. If you enjoy technology, learning new systems, and turning complex problems into clear solutions for customers, you will thrive here. Key Responsibilities:
Provide technical support for web-based platform, helping customers resolve issues and use the product effectively
Work directly with customers to configure our product and guide them through best practices for importing and managing organizational data
Investigate and resolve support tickets with a focus on timely, thoughtful communication and a positive client experience
Collaborate with internal teams to escalate and resolve complex issues
Identify patterns in support requests and provide feedback that helps improve the product and documentation
Contribute to internal knowledge bases and help refine support processes as the company grows Qualifications:
2+ years of experience supporting web-based applications or SaaS platforms
Strong troubleshooting skills and the ability to diagnose technical issues clearly and efficiently
Comfort working directly with customers and explaining technical concepts in a clear, approachable way
Curiosity and a growth mindset, with the ability to quickly learn new technologies and systems
Self-motivation and ownership in identifying problems and improving processes
Strong collaboration skills and the ability to work across teams to find solutions
Sound judgment and attention to detail
Vaga publicada há 7 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Customer Support Specialist em Duque de Caxias, RJ
- ...website and learn more about us! What are we looking for: ✅ Customer Communication Excellence Experiecne working with international... ...with ownership and minimal supervision ✅ Technical Product Support Expertise Experience supporting enterprise products (SaaS or on...
- .... We're building a best-in-class product with world-class talent to serve customers who rave about us. Will you join us? About you: This is a direct-hire role. As a Customer Retention Specialist, your primary responsibility is to reduce churn and protect revenue. You will...
- ...We’re building a best-in-class product with world-class talent to serve customers who rave about us. Will you join us? About you: This is a direct-hire role. As a Customer Retention Specialist, your primary responsibility is to reduce churn and protect revenue. You...
- ...troubleshooting skills; English proficiency at B2 level or above (mandatory); French is a plus. Availability to relocate to Portugal with our support. What we expect from you Will to exceed expectations (your own and the ones defined by Affinity); Exceptional skills and the...
- ...Junior Customer Support Analyst (Technical Support) About the Opportunity We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms. This is a long-term remote opportunity for professionals...
- ...success in a collaborative environment We are looking for a Support Engine e r. In this role you wi ll:Collaborate closely... ...ServiceNow: Be responsible for Request and Incident tickets and/or customer escalations and drive progress until resoluti on. Mandatory...
- ...conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build...
- ...conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build...
- ...metro areas in the US. Role Description As an operational specialist, you will monitor ongoing delivery routes, assist delivery... ...the Eastern US time zone (EDT) Experience in logistics, courier operations, customer support, customer success, or account management...
- ...inspection. This verified quality data supports stronger supplier negotiations, improves... ...quality control, Mindhive Global helps customers increase efficiency, reduce waste, and build... ...practice, that means: Owning the full customer relationship across every stakeholder layer...
- ...marketplace. They manage the full journey, from understanding customer needs to matching talent, placing them in roles, and ensuring both... ...by understanding their goals, preferences, and business needs. Support the end-to-end matching process by reviewing candidate...
- ...CloudSEK’s Product Suite: CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber... ...manage and remediate all identified threats including takedown support. A powerful Attack Surface Monitoring tool that gives...
- ...smarter, actionable decisions for global customers across financial services, retail,... ...action. The Role As a Strategic Customer Success Manager, you will serve as a trusted... ...functionally with Sales, Product, Engineering, and Support to ensure customers achieve their...
- ...become the best version of themselves. Roles & Responsibilities Support Salesforce users as necessary to set up fields, profiles, roles... ..., Workflows, Forms (Fields and Objects) Generate and schedule custom reports as requested Edit workflows as sales process evolves,...
- ...for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high... ...role involves designing novel mathematical systems, defining custom rules and axioms, and creating rigorous reasoning challenges...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers...
- ...making a difference and build your career! CUSTOMER SERVICE COORDINATOR Purpose: Responsible... ...control warranty-related costs while supporting cost reduction initiatives and... ...customer feedback to internal stakeholders to support continuous improvement and product/service...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...travelling, and more — help our 75+ million customers get more from their money every day.... ...Revolut’s People team shapes how we support our people and ensure a seamless experience... ...success. We're looking for a Payroll Specialist to provide the greatest support to our employees...
- We are looking for a FULL-TIME Customer Success Manager to be the main point of contact between our customers and our technical team. This... ...salary during training. What you will do: Respond to customer support tickets - professionally and promptly. Present product demos to...
- ...looking for (job name) who wants to learn and transform his career. In this role you will: (responsibilities) Provide end-to-end support (L1–L3) for Veeva RIM and Veeva SafetyDocs platforms, including issue diagnosis, resolution tracking, and proactive system...
- ...Business Intelligence platform enabling customers to connect multiple data sources... ..., and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:... ...Manage critical issues that impact customer's business ● Work with R&D and...
- ...sensitive or nuanced content. Prior exposure to Generative AI technologies and principles. What We Offer: An innovative and supportive global working environment. Opportunities for continuous learning and growth. Competitive compensation and remote working...
- ...) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology... .... About the Role Job Title: Annotation & Review Specialist Employment Type: Freelance / Project-Based Location:...
- ...Overview We are looking for a Senior Warehouse Automation Specialist to lead the design, implementation, and optimization of advanced... ...operations during implementation Training & Change Management Support operational teams in adopting new technologies Provide...
- ...Na ACXIA, ajudamos empresas a transformar suas jornadas de relacionamento utilizando Amazon Connect Customer, Inteligência Artificial Generativa e Agentic AI. Estamos buscando um(a) Solutions Architect para liderar o desenho de soluções inovadoras de Customer Experience...
- ...Job Title: Regional Mass Hiring Specialist / BPO Recruiter (Freelance) Location: Remote, Brazil Contract Type : Independent Contractor (PJ setup required) About Thoth AI At Thoth AI, we are building the global data infrastructure that powers the next generation...
- ...collaborating with US clients. We offer: 100% Remote Work $20 USD per hour Working only 40 hours per week Title: Functional Technical Support with EDI experience Key Responsibilities Resolve application functional and logical issues Provide end-user support and guidance...
- ...Title: Senior Specialist, Global ICSR Case Processing & QC Department: Global Patient Safety... ...and productivity targets, and supporting onboarding and training for new team members... ...new team members, provide feedback, and support the onboarding process. Qualifications...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Customer Support Specialist. Seja o primeiro a se candidatar!
