SalesOps Specialist

At Worldpackers , we believe that travel can transform people - and transformed people can transform the world .

Since 2014, we’ve been building a global community of conscious travelers and welcoming hosts, enabling meaningful connections and thousands of collaborative experiences around the world.

Our purpose is rooted in connection . We exist to foster personal growth, cultural exchange, and a more socially and environmentally sustainable world through travel.

Respect, inclusion, collaboration, and continuous learning guide everything we do. Being part of Worldpackers — as a traveler, host, or team member — means being part of a diverse, global community where different perspectives are valued and discriminatory behavior has no place.

Being part of Worldpackers means working with purpose - helping more people experience transformative journeys through connection.

We're looking for a SalesOps Specialist to join our Growth team and own the operational infrastructure that keeps our Sales and Marketing teams moving fast. You'll sit at the intersection of systems, data, and process — removing friction, building smarter workflows, and making sure every tool and pipeline is running at its best.

Core Responsibilities

Creator Hub — Ownership & Continuous Improvement

• Triage, prioritize, and resolve daily bug and improvement tickets
• Own the Hub development roadmap in partnership with the team manager and CSM
• Proactively identify UX and workflow improvements before they turn into tickets
• Document processes, updates, and changes for the team
• Use AI tools, automation, and no-code environments to build and iterate faster

HubSpot Administration & Sales Intelligence

• Map, document, and maintain Creator and Traveler pipelines and workflows
• Build and update dashboards for Sales and Marketing leadership
• Run onboarding and training sessions for the team on new features and processes
• Implement changes in qualification criteria, lifecycle stages, and deal requirements
• Ensure data hygiene and pipeline integrity across all active deals
• Act as the main point of contact for HubSpot-related needs across the team

Sales Process Design & Improvement

• Analyze conversion rates across funnel stages and identify drop-off points
• Recommend and implement improvements to outreach sequences, pitch materials, and follow-up cadences
• Support contract management and ensure clean handoffs between AEs and CSMs
• Maintain and improve sales playbooks and process documentation

Traveler Pipeline — Deposit to Payment Completion

• Map the full Traveler lifecycle from deposit to Program Fee payment
• Identify cancellation peaks and low-engagement windows by cohort
• Define automations, events, and outreach sequences at each stage
• Ensure CRM pipelines reflect real-time Traveler status and trigger the right interventions
• Collaborate with Marketing on CRM flows and lifecycle messaging

AI Integration

• Evaluate and deploy AI tools for outreach personalization, ticket triage, and pipeline forecasting
• Build internal automations that reduce manual work for AEs, CSMs, and the Marketing team
• Stay current on tools relevant to SalesOps, CRM, and growth workflows

Requirements

• At least 2 years of experience in SalesOps, RevOps, or a CRM/operations-heavy role
• Hands-on HubSpot experience — pipeline management, workflow automation, and reporting
• Comfortable with no-code / low-code tools (e.g. Notion, Airtable, Glide, or similar)
• Strong analytical skills — able to read pipeline data and translate it into process recommendations
• Experience working with or alongside sales teams in a fast-paced, remote environment
• Proactive communicator — surfaces issues early, documents clearly, and closes the loop
• Fluent in English (written and spoken)

Differentials

• Experience with AI productivity tools applied to sales or operations workflows
• Background in travel, creator economy, or marketplace businesses
• Familiarity with vibe-coding environments and rapid prototyping with AI assistance

Contract & Setup

• Contract type: Contractor
• Location: Fully Remote