Product Support Specialist
Jobtome
- visit our website and learn more about us!
What are we looking for:
✅ Customer Communication Excellence
- Experiecne working with international customers (North America & Europe)
- Advanced English
- Ability to simplify complex technical concepts into clear, user-friendly language
- Confidence to lead and manage customer calls independently
- A structured approach: problem → analysis → solution
- Strong written & verbal communication (emails, calls, demos, KT sessions)
- Experience handling customer queries with ownership and minimal supervision
✅ Technical Product Support Expertise
- Experience supporting enterprise products (SaaS or on-prem)
- Strong analytical and problem-solving skills
- Hands-on experience troubleshooting across:
- Applications
- APIs
- Databases
- Networking & security layers
- Ability to go beyond ticket handling:
- Root cause analysis
- Log investigation
- API debugging
- Comfortable working in live production environments independently
✨ Nice to have:
- Familiar with SailPoint tool.
- Knowledge and experience with cybersecurity and Identity and access management (IAM)
Please, submit resumé in English.
Vaga publicada há 2 dias atrás
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