Support developer
Digibee
- Solid knowledge in programming logic and mastery of integration patterns;
- Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API;
- Knowledge of protocol, security and use of certificates;
- Basic networking knowledge, with the ability to analyze and diagnose day-to-day network problems;
- Notion of messaging systems (e.g., RabbitMQ, Kafka), including concepts such as queues, topics, producers, and consumers;
- Ability to act in critical incidents with agility and assertiveness in communicating with other teams;
- Investigative profile;
- Problem-solving skills, good written and verbal communication;
- Fluency in English;
- Intermediate Spanish.
- Support customers in the development and use of the Digibee Platform.
- Contribute to improve customer support by promptly responding to clients requests and dealing with complaints
- Troubleshoot technical issues diagnosing and repairing faults.
- Conduct customers to get to the root of their problem quickly.
- Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved.
- Manage multiple cases at one time and deal with other internal teams in search of a solution to the problem
- Execution of the processes in order to maintain the Customer Support Service at high quality levels;
- Contribute to the continuous improvement of internal processes, driving efficiency and agility through the adoption of AI-powered solutions and automation of relevant support activities.
Vaga publicada há 5 horas atrás
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