Senior Infrastructure Technical Lead

JOIN THE TASTE.

We think ahead, with a focus on stability, innovation, security, and the continuous evolution of our technology environment. We operate in close connection with the business and in collaboration with local and international teams, ensuring that our IT infrastructure supports efficient, secure, and scalable operations.

Within our Technology structure, we are looking for senior professionals with strong technical expertise, strategic vision, and leadership capabilities, able to turn global guidelines into practical solutions and sustainable results for the organization.

If you want to act as a technical reference in infrastructure, lead critical initiatives, drive technology modernization, and collaborate with teams across the Americas in a global environment, this opportunity is for you.

Your Rol

eAs a Senior Infrastructure Technical Lea d, you will be responsible for the technical leadership of the IT Infrastructure team, guiding, developing, and ensuring the execution of activities in line with organizational objectives, as well as current hardware and software policies, standards, and procedures

.Your role will be to ensure the quality, stability, and evolution of the infrastructure environment, acting as a technical reference for the team and as a connection point between local needs and global guidelines

.You will work closely with IT teams across the Americas, including Brazil, Mexico, the United States, and Canada, promoting alignment, consistency in the application of corporate standards, sharing best practices, and supporting regional and global initiatives

.In addition, you will participate in both strategic projects and operational demands, contributing to the delivery of technology solutions that drive efficiency and performance across the company’s operations

.
What You Will

DoGovernance and Global Alignme

• ntAct as the main point of contact for infrastructure technical matters with local and international stakeholder
• s.Ensure alignment with the organization’s global guidelines, standards, and policie
• s.Promote integration with teams across the Americas, ensuring technical consistency and the sharing of best practice

s.Operations, Stability, and Observabili

• tyEnsure the operational management of hardware and software infrastructure, guaranteeing environment availability, reliability, and performanc
• e.Implement observability practices, including advanced monitoring, logs, and metrics, to anticipate incidents and support continuous improvemen
• t.Manage incidents and operational demands in accordance with established SLAs and standard

s.Cyber Resilience and Infrastructure Securi

• tyEnsure infrastructure protection through the implementation of security controls, hardening, vulnerability management, and patchin
• g.Act on cyber resilience, ensuring prevention, response, and recovery capabilities in the event of incident
• s.Support audits, contingency testing, and disaster recovery plan

s.Maintenance, Technology Evolution, and Hybrid Architectu

• reEnsure the execution of preventive, corrective, and evolutionary infrastructure maintenanc
• e.Validate and implement new technology solutions together with global teams, in compliance with corporate standard
• s.Act in the definition and governance of cloud and hybrid environments, ensuring compliance, adherence to global policies, and cost contro
• l.Support technical decisions related to infrastructure modernization and the adoption of new architecture

s.Asset Management, Planning, and Performan

• ceManage the lifecycle of hardware and software assets, including inventory, obsolescence, and technology refres
• h.Support CAPEX/OPEX investment planning and ensure compliance with internal policies and audit
• s.Define and track infrastructure KPIs and SLAs, using data and metrics to support decision-making and the continuous evolution of the environmen

t.Projects, Automation, and Continuous Improveme

• ntParticipate in strategic projects and lead infrastructure initiatives within your technical domai
• n.Develop and optimize processes with a focus on efficiency, quality, and scalabilit
• y.Promote the automation of operational routines, such as provisioning, monitoring, deployments, and scripting, reducing risks and increasing productivit
• y.Ensure up-to-date documentation of processes, architecture, and contingency plan

s.Technical Leadership, Team Development, and Vendo

• rsAct as the team’s technical reference, guiding analysts and ensuring adherence to methodologies and standard
• s.Foster the technical and behavioral development of the team, preparing them to operate in a global environmen
• t.Coordinate the resources required for the initiatives under your responsibility, including people, budget, and vendor
• s.Manage contracts, SLAs, and vendor relationships, ensuring quality, cost-effectiveness, and compliance in deliverie

s.Risk Management and Decision-Maki

• ngIdentify and mitigate risks related to IT infrastructur
• e.Make technical decisions autonomously within your area of expertise, escalating critical matters when necessar

y.
What You Br

ingTechnical Requirements and Experie

• nceSolid experience in IT infrastructure, with work in complex corporate environments focused on stability, technology evolution, and operational suppo
• rt.Experience with technical leadership of infrastructure teams, guiding analysts and sustaining standards, processes, and best practic
• es.Knowledge of hardware and software environments, observability, incident management, SLAs, and continuous improveme
• nt.Experience with infrastructure security, hardening, vulnerability management, patch management, contingency, and disaster recove
• ry.Experience with cloud governance and hybrid architecture, including compliance, cost management, and technology modernizati
• on.Experience in IT asset management, investment planning, and vendor relationship manageme
• nt.Ability to work on both strategic projects and operational demands, balancing long-term vision with execution nee
• ds.Ease in interacting with local and international stakeholders in a global corporate environme
• nt.Ability to navigate in Azure Clo
• ud.Lead physical IT infrastructure tea

ms.Behavioral Competenc

• iesSenior profile, with technical and professional maturi
• ty.Strong analytical skills and systemic thinking for decision-maki
• ng.Clear and structured communication, with the ability to engage both technical teams and business stakeholde
• rs.Leadership and influencing skills, promoting team development and collaboration in a global environme
• nt.Organization, prioritization skills, and discipline in executi
• on.Proactivity in identifying risks, improvement opportunities, and technology evoluti
• on.A mindset focused on quality, security, innovation, and continuous improveme

nt.
Key Interf

acesLocal IT teams, IT teams across the Americas (Brazil, Mexico, the United States, and Canada), internal stakeholders, vendors, business areas, and partners involved in infrastructure projects and operati

ons.
Why Choose This Opportu

• nity?Strategic role in an infrastructure environment with direct impact on business continuity and operational effici
• ency.International exposure and collaboration with global and regional t
• eams.Key role in technology modernization, security, and infrastructure architecture evolu
• tion.Opportunity to exercise technical leadership, influence relevant decisions, and contribute to strengthening the company’s operat