Product Support Specialist

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What are we looking for: Customer Communication Excellence Experiecne working with international customers (North America & Europe) Advanced English Ability to simplify complex technical concepts into clear, user-friendly language Confidence to lead and manage customer calls independently A structured approach: problem → analysis → solution Strong written & verbal communication (emails, calls, demos, KT sessions) Experience handling customer queries with ownership and minimal supervision Technical Product Support Expertise Experience supporting enterprise products (SaaS or on-prem) Strong analytical and problem-solving skills Hands-on experience troubleshooting across: Applications APIs Databases Networking & security layers Ability to go beyond ticket handling: Root cause analysis Log investigation API debugging Comfortable working in live production environments independently Nice to have: Familiar with SailPoint tool. Knowledge and experience with cybersecurity and Identity and access management (IAM) Please, submit resumé in English.