Product Support Specialist
HCLTech
- visit our website and learn more about us! What are we looking for:
Customer Communication Excellence
Experiecne working with international customers (North America & Europe)
Advanced English
Ability to simplify complex technical concepts into clear, user-friendly language
Confidence to lead and manage customer calls independently
A structured approach: problem → analysis → solution
Strong written & verbal communication (emails, calls, demos, KT sessions)
Experience handling customer queries with ownership and minimal supervision
Technical Product Support Expertise
Experience supporting enterprise products (SaaS or on-prem)
Strong analytical and problem-solving skills
Hands-on experience troubleshooting across:
Applications
APIs
Databases
Networking & security layers
Ability to go beyond ticket handling:
Root cause analysis
Log investigation
API debugging
Comfortable working in live production environments independently
Nice to have:
Familiar with SailPoint tool.
Knowledge and experience with cybersecurity and Identity and access management (IAM)
Please, submit resumé in English.
Vaga publicada há 6 dias atrás
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