Support Team Lead

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for (job name) who wants to learn and transform his career. In this role you will: (responsibilities) Provide end-to-end support (L1–L3) for Veeva RIM and Veeva SafetyDocs platforms, including issue diagnosis, resolution tracking, and proactive system monitoring. Veeva API: Collaborated with the BOT development team to provide Veeva RIM API endpoints to facilitate automation and system integration. Learning Management Coordinators: Contributed to the setup of the Veeva RIM Trainings module within the eLMS Quality Suite, enabling streamlined training compliance track. PleaseReview: Serve as a technical point of contact for both Standalone and Veeva-integrated PleaseReview applications, managing user access, configuration, and performance optimization and licenses management. ISI Toolbox: Support the setup and maintenance of ISI Toolbox, ensuring accurate installation, patching, and integration with other internal systems. Mandatory Skills: Experience with the life science and healthcare industry. Knowledge of GxP, 21 CFR Part 11, Annex 11 and validation processes in a regulated environment. Strong technical skills in configuration, and issue resolution in Windows-based enterprise environments. Familiarity with ticketing systems (e.g., ServiceNow) and Request/ incident/change management processes. Excellent interpersonal skills and the ability to communicate clearly with both technical and non-technical stakeholders. Ability to work independently and collaboratively across global, cross-functional teams. Experience with documentation tools and version control systems is a plus. Desirable Skills: Collaborate closely with cross-functional teams (Regulatory Operations, IT Security, QA, Validation) to meet compliance and audit readiness. Maintain comprehensive documentation, including SOPs, user manuals, knowledge base articles, and incident logs. Participate in validation testing (IQ/OQ/PQ) and periodic system reviews within GxP-regulated environments. Assist in system upgrades, patch testing, and user acceptance testing (UAT) to support uninterrupted business operations. Proactively identify and drive opportunities for process automation, system optimization, and user experience enhancements. Troubleshoot critical production issues, including system unavailability and data integrity issues, and propose resolutions or workarounds. Ability to replicate & diagnose issues using industry-standard tools and techniques (e.g., FTP, Postman, AWS Tools), and propose resolutions or workarounds. What can you expect from us? • Professional development and constant evolution of your skills, always in line with your interests. • Opportunities to work outside Brazil • A collaborative, diverse and innovative environment that encourages teamwork. What do we offer? TCS Benefits – Brazil: Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!