Platform Operations Lead

Platform Operations Lead - Detalhes da Vaga. ● This role will work closely with global teams, providers, Product, CRM, CS & Risk, and Operations teams, acting in an analytical and collaborative way to ensure a seamless and efficient user experience. ●We are looking for someone organized, analytical, proactive, and comfortable working in fast-paced and performance-driven environments. ●Key Responsibilities- Monitor platform operations and ensure the proper execution of campaigns, promotions, and platform functionalities. ●- Support the operational execution of casino, sportsbook, and other platform products. ●- Follow up on operational incidents, identifying impacts and supporting resolution processes with responsible teams. ●- Work closely with Product, CRM, and CS & Risk teams to align operational improvements and action plans. ●- Conduct operational analysis and monitor platform performance indicators. ●- Validate configurations, content, and operational flows before launches and activations. ●- Ensure alignment between local operations and global teams. ●- Support the documentation of processes, operational workflows, and best practices. ●- Monitor platform behavior and identify opportunities to improve user experience. ●- Support operational testing and post-release validations alongside Product and Technology teams. ●- Ensure adherence to internal policies, compliance standards, and iGaming regulations. ●- Advanced or fluent English is mandatory for communication with global stakeholders. ●Must Have- Previous experience in operations, platform management, product operations, or related areas within iGaming, technology, or digital environments. ●- Analytical, organized, and problem-solving mindset. ●- Experience with operational routines and KPI/performance monitoring. ●- Ability to work cross-functionally with different teams and stakeholders. ●- Knowledge of digital platforms, online operations, and user experience. ●- Advanced or fluent English for daily communication with global teams. ●- Strong communication skills, sense of urgency, and prioritization abilities. ●- Availability to work onsite in São Paulo/SP. ●Nice to Have- Previous experience with online casino and sportsbook operations. ●- Knowledge of user journeys within iGaming platforms. ●- Experience with CRM platforms, back-office systems, or operational tools. ●- Experience working in global companies or fast-growing environments. ●- Basic knowledge of operational metrics and data analysis. ●- Familiarity with Brazilian betting regulations. ●. Requisitos para participar do processo. ● . O que oferecemos.