Junior Technical Support Analyst
International Digital Partners
Junior Customer Support Analyst (Technical Support) About the Opportunity
We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms.
This is a long-term remote opportunity for professionals based in Brazil who enjoy solving problems, helping customers, and working closely with product and engineering teams in a fast-paced environment.
The ideal candidate combines strong customer service skills with technical curiosity and the ability to troubleshoot software-related issues. Key Responsibilities
Serve as the first point of contact for customer support inquiries.
Capture and document critical issue details within the ticketing system.
Troubleshoot software and platform-related issues through investigation and testing.
Guide customers through troubleshooting steps and identify whether issues are technical defects or user knowledge gaps.
Maintain clear and professional communication with customers throughout the resolution process.
Collaborate closely with Product and Engineering teams to escalate and resolve complex issues.
Contribute to the continuous improvement of support processes and knowledge base documentation.
Assist in monitoring service levels and support performance metrics.
Identify recurring issues and recommend process or product improvements. Required Qualifications
1+ year of experience in Customer Support, Customer Service, Technical Support, Help Desk, Service Desk, or similar roles.
Experience working with ticketing systems.
Strong troubleshooting and problem-solving skills.
Excellent written communication skills.
Ability to explain technical concepts in a simple and customer-friendly manner.
Experience supporting a high volume of customer inquiries.
Strong organizational skills and attention to detail.
Ability to work independently in a remote environment.
Professional English communication skills (written and verbal). Preferred Qualifications
Experience supporting SaaS products or technology platforms.
Familiarity with Jira, Confluence, Intercom, or similar support tools.
Experience collaborating with software engineering or product teams.
Previous experience creating support documentation or knowledge base articles.
Leadership or customer service management experience is a plus. What We're Looking For
Customer-first mindset.
Empathy and strong communication skills.
Curiosity and passion for technology.
Ability to manage multiple priorities simultaneously.
Continuous learning mentality.
Strong sense of ownership and accountability. Work Environment
100% Remote (Brazil)
Long-term project | PJ
International team environment
Schedule aligned with U.S. Central Time (CST)
Vaga publicada há 4 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Junior Technical Support Analyst em São Leopoldo, RS
- ...most intricate financial data to store, index, and serve at scale. We take engineering seriously. The Role We're hiring a Technical Support Engineer to be the front line of the customer experience at Theta Data. This is not a generic helpdesk role. Our customers are...
- ...troubleshooting skills; English proficiency at B2 level or above (mandatory); French is a plus. Availability to relocate to Portugal with our support. What we expect from you Will to exceed expectations (your own and the ones defined by Affinity); Exceptional skills and the...
- ...while also striving to help them find their daily inspiration and become the best version of themselves. Roles & Responsibilities Support Salesforce users as necessary to set up fields, profiles, roles, security & other configurations Investigate bugs reported by users...
- ...customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra. About Role and Team: As a Technical Support Engineer you will work with leading enterprise...
- ...collaborating with US clients. We offer: 100% Remote Work $20 USD per hour Working only 40 hours per week Title: Functional Technical Support with EDI experience Key Responsibilities Resolve application functional and logical issues Provide end-user support and...
- Technical Business Analyst – FIX Protocol / Trading Applications We are looking for a Technical Business Analyst with strong experience in FIX Protocol and trading applications to support technology initiatives within a global financial services environment...
- ...Junior Writer Location: Remote Position Type: Contract Company: Pocket FM About... ...and detail-oriented Junior Writer to support content localization, AI-driven script adaptation... ...integrity. Incorporate editorial and technical feedback to revise and deliver high-...
R$ 3.500
...proactive Recruiter Assistant with strong English skills to support high-volume recruiting operations. This fully remote role... ...other ATS Experience in high-volume recruiting environments Technical Requirements Two monitors Laptop with i5/i7 (or equivalent)...- ...We are seeking a Senior Data Analyst to join our global advanced analytics... .... You’ll leverage your deep technical expertise and market research... ...to drive innovation, mentor junior analysts, and deliver... ...insight generation, decision support tools) leveraging LLMs or similar...
R$ 1.800 a R$ 2.000 mensal
Descrição ~ local de trabalho limpo e organizado Informações da vaga: Salário: R$ 1.800,00 após 3 meses R$ 2.000,00 Horário: Segunda a Quinta das 07:00 as 17:00 e Sexta das 07:00 as 16:00 Benefícios: Refeição na empresa Fretado Convenio médico...- ...our success in a collaborative environment We are looking for a Support Engineer. In this role, you will: Collaborate closely with... ...streamlined training compliance tracking. PleaseReview: Serve as a technical point of contact for both standalone and Veeva-integrated PleaseReview...
R$ 2.700 a R$ 3.000 mensal
Descrição Local de trabalho: São Leopoldo, RS Regime de contratação de tipo: Efetivo – CLT Jornada: Período Integral Área e especialização profissional: Comercial, Vendas - Atendimento Nível hierárquico: Consultor Requisitos Escolaridade ...- ...foundation for a career built on connection, creativity, and impact. Position title: SAP Digital Supply Chain Solution iXp Intern - Technical Support Location: São Leopoldo, RS, Brazil - Hybrid Expected start date to end date: February 2026 – February 2028 Enable...
R$ 11,7 por hora
...pedidosManter o local de trabalho limpo e organizadoAtuar em território nacional e internacionalquando necessário Cargo: Montador Júnior Tipo de Contrato: CLT (Efetivo) Área profissional: Serviços Gerais Carga-horária: 220 Número de vagas: 3 Benefícios: Fretado ou VT...- This team supports critical financial systems and is responsible for... ...both day-to-day operational support (KTLO) and strategic project... ...experience beyond general Business Analyst responsibilitie s. Nice to... ...grow every day by attending technical and non-technical tra...
R$ 2.112,92
...pedidos Manter o local de trabalho limpo e organizadoAtuar em território nacional e internacional quando necessário. Cargo: Montador Júnior Tipo de Contrato: CLT (Efetivo) Área profissional: Serviços Gerais Carga-horária: 220 Número de vagas: 3 Benefícios:...- A Job? Or a Lifetime Experience? Start Yours Here! We are a Portuguese technology consulting company with a strong outward look to the rest of Europe. We have 12 years of experience in the market and reached the status of "large company" in 2018. We now have more than ...
- ...daily inspiration and become the best version of themselves. Technical Program Manager (Salesforce TPM) A Technical Program Manager... ...work drives innovation, your ideas matter, and your growth is supported every step of the way. Why Choose HCLTech? Be part of a...
- ...software that empowers HR professionals and the people leaders they support. To support our fast-growing team, we are hiring a Software... ..., you will thrive here. Key Responsibilities: - Provide technical support for web-based platform, helping customers resolve issues...
- ...preparing documentation, evidence, and supporting materials to address findings and implement... ...and enrichment of vendor data to support continuous improvement. Continuous Improvement... ...on master data governance. Technical / Functional Competencies Proficiency...
- ...America & Europe) Advanced English Ability to simplify complex technical concepts into clear, user-friendly language Confidence to lead... ...queries with ownership and minimal supervision Technical Product Support Expertise Experience supporting enterprise products (SaaS or on...
R$ 2.700 a R$ 3.000 mensal
Segmento da empresa: Metalmecânico Descrição: Ajudar na confecção de propostas, lançar pedidos, comunicação com o cliente; Requisitos: Curso Técnico mecânica ou eletromecânica ou superior cursando em Eng. de produção, Engenharia Mecânica ou Engenharia Química; Ter uma noção...- ...move quickly and make better decisions. About the Role The Technical Project Manager will work closely with engineering and collaborate... ..., requirements, and action items are clearly documented. Support launch planning, testing coordination, and rollout communication...
- ...vaga é recrutada e gerida pela Pixel Breeders, nossa parceira de engenharia de software. A Vaga: Cargo: Desenvolvedor Web Júnior Modalidade: Remoto ou Presencial, dependendo do perfil Tipo de contrato: PJ Carga Horária: 8 horas diárias (segunda a sexta...
- ...this role you will: (responsibilities) Provide end-to-end support (L1–L3) for Veeva RIM and Veeva SafetyDocs platforms, including... ...streamlined training compliance track. PleaseReview: Serve as a technical point of contact for both Standalone and Veeva-integrated...
- ...the Role We are seeking a Senior RevOps Analyst - Churn to join our Customer organisation... .... Required Qualifications & Experience Technical & Operational Expertise Strong experience... ..., and enabling better decisions that support customer satisfaction, renewal outcomes,...
- ...individuals to join our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients...
- ...to join our team. This role is fully remote in Brazil (CLT) and supports day-to-day operations related to account setup and billing... ...Update account details, contacts, and billing structures as needed; Support system updates related to pricing and billing configurations;...
- Com mais de 36 anos de história, a SKA é líder no fornecimento de soluções tecnológicas para a indústria na América Latina . Fundada na cidade de Joinville (SC), nossa empresa conta com mais de 600 colaboradores, localizados em 15 escritórios que se distribuem estrategicamente...
- We are seeking a full-time, remote Scrum Master & Technical Project Manager with 3+ years of experience to lead agile ceremonies, drive sprint execution, and coordinate delivery across engineering, data, and product teams. Cart is a fast-growing software and services...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Junior Technical Support Analyst. Seja o primeiro a se candidatar!
