Senior Solution Architect

About the Role

Our client helps organizations turn complex data into actionable intelligence. As a Senior Solution Architect, you will play a critical role in designing, implementing, and optimizing enterprise-grade analytics deployments for customers with complex technical and business needs.

You will partner closely with customers, internal stakeholders, and product teams to ensure successful outcomes across architecture, deployment, scalability, and long-term value realization.

Why Join the Solution Architect Team?

• Work at the intersection of customer success, cloud architecture, and data platforms.
• Help customers solve complex infrastructure, deployment, and performance challenges across our client's environments.
• Collaborate with Product, R&D, Support, and Customer Success teams to shape best practices and improve the platform.
• Influence architecture decisions for strategic customers and high-visibility engagements.

In This Role, You Will

• Lead custom multi-node Linux installations and upgrades for our client's deployments, including troubleshooting complex deployment issues.
• Own and troubleshoot multi-node Windows-to-Linux migration projects, backup and restore processes, and architecture-related escalations.
• Analyze logs, system performance, and infrastructure telemetry to proactively identify risks and optimize customer environments.
• Partner with customer Application Developers, DevOps engineers, IT teams, and executive sponsors to drive successful outcomes.
• Act as the voice of the customer by sharing product feedback, submitting bugs and feature requests, and influencing roadmap priorities.
• Lead enablement initiatives for internal teams, mentor Solution Architects, and support technical interviews for new hires.

What You've Accomplished So Far

• 5+ years of experience in customer-facing technical roles, including previous experience as a Solution Architect.
• Hands-on expertise with Linux (Ubuntu, Amazon Linux, RHEL/CentOS), Kubernetes, Docker, Helm, and cloud platforms such as AWS EKS and GKE.
• Strong experience troubleshooting distributed systems, networking, security, and monitoring tools such as Grafana and Coralogix.
• Advanced working knowledge of MongoDB or other NoSQL databases, including query optimization and troubleshooting.
• Intermediate SQL skills, with the ability to join data across disparate sources and optimize queries.
• Proficiency in scripting and programming using Bash, Python, JavaScript, and CSS.
• Experience with load-testing tools such as K6 and modern cloud data warehouse technologies (Snowflake, Redshift, BigQuery) is a plus.
• Excellent communication skills, with the ability to engage both technical teams and executive stakeholders.

How You'll Ramp Up

By Day 30

• Build a strong understanding of our client's architecture, deployment models, product capabilities, and customer engagement processes.

By Day 60

• Independently lead standard and custom deployment activities.
• Troubleshoot escalations and support customer architecture reviews.

By Day 90

• Own complex technical engagements end-to-end.
• Mentor junior team members.