Wanted: Customer Support Specialist
Brite
Company:
Our client is a leading provider of org chart automation and workforce planning software that empowers HR professionals and the people leaders they support. To support our fast-growing team, we are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply about the product and the people who use it.
In this role, you will work directly with customers to help them get the most value out of our client’s SaaS platform. You will troubleshoot issues, guide users through configuration and best practices, and partner with internal teams to improve both the product and the customer experience.
This is a hands-on role in a collaborative team where curiosity, ownership, and a growth mindset are valued. If you enjoy technology, learning new systems, and turning complex problems into clear solutions for customers, you will thrive here. Key Responsibilities:
Provide technical support for web-based platform, helping customers resolve issues and use the product effectively
Work directly with customers to configure our product and guide them through best practices for importing and managing organizational data
Investigate and resolve support tickets with a focus on timely, thoughtful communication and a positive client experience
Collaborate with internal teams to escalate and resolve complex issues
Identify patterns in support requests and provide feedback that helps improve the product and documentation
Contribute to internal knowledge bases and help refine support processes as the company grows Qualifications:
2+ years of experience supporting web-based applications or SaaS platforms
Strong troubleshooting skills and the ability to diagnose technical issues clearly and efficiently
Comfort working directly with customers and explaining technical concepts in a clear, approachable way
Curiosity and a growth mindset, with the ability to quickly learn new technologies and systems
Self-motivation and ownership in identifying problems and improving processes
Strong collaboration skills and the ability to work across teams to find solutions
Sound judgment and attention to detail
Vaga publicada há 8 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Wanted: Customer Support Specialist em Campina Grande do Sul, PR
- ...skills; English proficiency at B2 level or above (mandatory); French is a plus. Availability to relocate to Portugal with our support. What we expect from you Will to exceed expectations (your own and the ones defined by Affinity); Exceptional skills and...
- About Us You will be working on customer support for a modern blockchain-based neo-banking... ...As one of our first Customer Support Specialists, you will be the face of our neo-banking... ...coordination with the other support specialist to provide responsive support during peak...
- ...join our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions... ...technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
$ 500
...Job Title: Owner Relations Specialist (Remote) – Property Management Compensation: 9am... ...in property management, hospitality, or customer relations is a plus Ability to work... ...management company Remote role with a supportive team environment Opportunity to take...- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...marketplace. They manage the full journey, from understanding customer needs to matching talent, placing them in roles, and ensuring both... ...understanding their goals, preferences, and business needs. Support the end-to-end matching process by reviewing candidate...
- ...seriously. The Role We're hiring a Technical Support Engineer to be the front line of the customer experience at Theta Data. This is not a generic helpdesk... ...paid for. We take this promise seriously, and we want someone who will, too! What You'll Do Monitor Intercom...
- ...areas in the US. Role Description As an operational specialist, you will monitor ongoing delivery routes, assist delivery drivers... ...Eastern US time zone (EDT) Experience in logistics, courier operations, customer support, customer success, or account management...
- ...scenario to expand ideas through the right tools, contributing to our success in a collaborative environment We are looking for a Support Engineer . In this role, you will: Collaborate closely with cross-functional teams (Regulatory Operations, IT Security, QA, Validation...
- ...inspection. This verified quality data supports stronger supplier negotiations, improves... ...quality control, Mindhive Global helps customers increase efficiency, reduce waste, and build... ..., that means: Owning the full customer relationship across every stakeholder layer...
- ...conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build...
- ...become the best version of themselves. Roles & Responsibilities Support Salesforce users as necessary to set up fields, profiles, roles... ..., Workflows, Forms (Fields and Objects) Generate and schedule custom reports as requested Edit workflows as sales process evolves,...
- ...across the globe. Find out more at: As an Account Manager – Customer Success , you’ll be the strategic partner for our clients. You... ...ensuring they realize the full potential of our technology to support the clients’ Operational Excellence journeys. Your focus will be...
- ...travelling, and more — help our 75+ million customers get more from their money every day. As... ...Revolut’s People team shapes how we support our people and ensure a seamless experience... ...success. We're looking for a Payroll Specialist to provide the greatest support to our employees...
- ...value from our compliance solutions while supporting smooth internal operations. You will... ...driven environment. THE RESPONSIBILITIES Customer Success Serve as the dedicated point of... ...improvements Operations & Process Support Support internal operational processes including...
- ...involving sensitive or nuanced content. Prior exposure to Generative AI technologies and principles. What We Offer: An innovative and supportive global working environment. Opportunities for continuous learning and growth. Competitive compensation and remote working...
- Sobre a vaga Estamos em busca de um(a) Especialista em Segurança Google Cloud para atuar em um projeto estratégico global de transformação em cibersegurança, com foco na implementação, arquitetura e evolução do ecossistema de segurança da Google. O foco da posição está ...
- ...direct role in improving project profitability, strengthening supplier partnerships, and creating scalable procurement processes to support Longarone's next phase of growth. Key Responsibilities Develop and execute Longarone's procurement strategy. Negotiate...
- ...Job Title: Regional Mass Hiring Specialist / BPO Recruiter (Freelance) Location: Remote, Brazil Contract Type : Independent Contractor (PJ setup required) About Thoth AI At Thoth AI, we are building the global data infrastructure that powers the next generation...
- ...Overview We are looking for a Senior Warehouse Automation Specialist to lead the design, implementation, and optimization of advanced... ...operations during implementation Training & Change Management Support operational teams in adopting new technologies Provide...
- ...Title: Senior Specialist, Global ICSR Case Processing & QC Department: Global Patient Safety... ...and productivity targets, and supporting onboarding and training for new team members... ...new team members, provide feedback, and support the onboarding process. Qualifications...
- ...) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology... .... About the Role Job Title: Annotation & Review Specialist Employment Type: Freelance / Project-Based Location:...
- ...Business Intelligence platform enabling customers to connect multiple data sources... ..., and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:... ...Manage critical issues that impact customer’s business ● Work with R&D and Product...
$ 800
Property Onboarding Coordinator (Remote | Full-Time) Premier Pads is a growing US based short-term rental management company seeking a highly organized and proactive Property Onboarding Coordinator to join our team. We currently manage around 400 short term rental...- ...collaborating with US clients. We offer: 100% Remote Work $20 USD per hour Working only 40 hours per week Title: Functional Technical Support with EDI experience Key Responsibilities Resolve application functional and logical issues Provide end-user support and guidance...
- IP Translation and Filing Client Care Specialist Sun IP is a global leader in patent translation, foreign filing, and annuity solutions... .... Produce and manipulate reports in Microsoft Excel to support internal tracking, client updates, and workflow oversight. Contribute...
- ...candidaturas de pessoas pretas, mulheres, PCD, indígenas, LGBTQIA+ ou outros grupos minorizados Sobre a oportunidade: O(a) Customer Success Manager Enterprise Sênior é responsável por ser um parceiro estratégico de uma carteira mista de clientes nacionais e da região...
- ...assigned market by developing strategic customer relationships and turning technical advantages... ...as a trusted long-term partner. • Support high-level business discussions and facilitate... ...technical experts, IEC standards specialists, engineering teams, and supply chain partners...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Wanted: Customer Support Specialist. Seja o primeiro a se candidatar!
