ServiceNow Application Portfolio Management (APM) & Data Quality Engineer - Contractor in USD

For our international customer in Valencia, we are looking for a ServiceNow Application Portfolio Management (APM) & Data Quality Engineer. The role focuses on ongoing APM data maintenance in ServiceNow (APM/CMDB-related records as applicable), identifying data gaps and inconsistencies, coordinating updates with application/service owners, and tracking technical debt indicators and remediation progress.

EU candidates are welcome to apply. Candidates need to be based in Valencia or willing to relocate to Valencia. Candidates need to be flexible to work across time zones, including alignment with US Eastern Time where required.

Work permit is not provided. Candidates need to be fluent in English.

Tasks and responsibilities:

• Perform ongoing maintenance of Application Portfolio Management (APM) data within ServiceNow, including application inventory, ownership, lifecycle status, technology attributes, and documented integrations/dependencies, ensuring data accuracy, completeness, and currency;
• Identify and remediate data quality issues such as missing or invalid values, duplicate records, and inconsistent classifications through coordination with application owners, service owners, and relevant stakeholders;
• Maintain and enhance portfolio data governance standards and controlled vocabularies, including lifecycle states, business and technical fit assessments, and application criticality classifications;
• Monitor and track technical debt indicators leveraging ServiceNow portfolio data, including lifecycle and obsolescence risks, unsupported technologies, architectural non-conformities, and resilience or operability gaps;
• Maintain a centralized log or aligned ServiceNow records documenting technical debt items, including impacted applications/services, severity and priority ratings, and recommended remediation actions such as retirement, replacement, or modernization;
• Develop and deliver recurring dashboards, reports, and portfolio insights for the onsite Enterprise Architect, including technical debt trends, aging remediation items, progress tracking, and portfolio risk hotspots;
• Translate stakeholder inputs, priorities, and publishing schedules into updates for the APM website and related communication materials;
• Maintain and support the APM website as a central platform for publishing portfolio data, standards, insights, lifecycle guidance, and reference information related to Application Portfolio Management practices;

Profile:

• Master’s degree in Information Systems, Computer Science, Engineering, or a related discipline;
• +8 years of overall experience in Information Technology;
• +3 years of experience supporting Enterprise Architects or working within Enterprise Architecture teams;
• Hands-on experience with ServiceNow, specifically supporting Application Portfolio Management (APM) data, including application and CMDB records, data validation, monitoring, maintenance, and reporting;
• Strong understanding of Application Portfolio Management (APM) principles, including application inventory management, lifecycle governance, business and technical fit assessments, risk and obsolescence analysis, and application rationalization strategies (retire, replace, modernize);
• Proven experience identifying, documenting, and tracking technical debt, including the definition of debt indicators, maintenance of remediation records, and generation of actionable reporting and insights;
• Solid understanding of Enterprise Architecture concepts and practices, including architecture principles, standards, governance, target-state architecture, roadmaps, and architecture deliverables, as well as the role of portfolio data in strategic decision-making;
• Demonstrated ability to collaborate effectively with distributed stakeholders to resolve data quality issues and drive timely completion of application and portfolio record updates;
• Previous experience delivering similar ServiceNow APM and technical debt management activities within large or complex enterprise environments is highly preferred;
• Strong analytical, reporting, and problem-solving capabilities, including experience producing dashboards, scorecards, KPI reporting, and trend analysis with a strong focus on data integrity and attention to detail;
• AI literacy, including practical experience using AI and Generative AI tools to enhance productivity in areas such as data analysis, reporting, documentation, and knowledge management, within approved enterprise governance frameworks;
• Excellent written and verbal communication skills, with the ability to document processes, prepare executive-ready materials, and communicate findings effectively to Enterprise Architects and business stakeholders;
• Working knowledge of Enterprise Architecture frameworks and methodologies such as TOGAF and their practical application in enterprise architecture deliverables and governance processes;
• Working knowledge of ServiceNow data model fundamentals relevant to Application Portfolio Management, including CMDB structures, application records, CSDM concepts, and portfolio data governance practices;
• Relevant certifications are considered an advantage, including:

TOGAF or equivalent Enterprise Architecture certification;

ServiceNow Certified System Administrator (CSA);

ServiceNow Certified Application Developer (CAD) and/or relevant ServiceNow implementation certifications related to APM or CMDB;

• Experience with enterprise architecture and portfolio management tooling, including ServiceNow EA Workspace and APM reporting capabilities, is considered a plus;
• Familiarity with responsible AI principles and the secure use of enterprise AI assistants, including prompt hygiene and protection of sensitive information, is considered an advantage;
• Fluent in English;